Иванова, Светлана Андреевна. Изучение лояльности и разработка рекомендаций по удержанию показателей услуг сервиса для СРО (на примере ООО "БизнесРесурс") [Электронный ресурс]: дипломный проект / С.А. Иванова; Санкт-Петербургский государственный политехнический университет, Инженерно-экономический институт, Кафедра предпринимательства и коммерции. — Электрон. текстовые дан. (1 файл : 1,19 Мб). — Санкт-Петербург, 2014. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/5260.pdf>.
| Period | Read | Copy | Open | Total | |||
|---|---|---|---|---|---|---|---|
| Year 2015 | Quarter 1 | March | 10 | 0 | 12 | 0 | 22 |
| Quarter 2 | April | 9 | 0 | 4 | 0 | 13 | |
| May | 11 | 0 | 7 | 0 | 18 | ||
| June | 7 | 0 | 3 | 0 | 10 | ||
| Quarter 3 | July | 4 | 0 | 5 | 0 | 9 | |
| August | 9 | 0 | 0 | 0 | 9 | ||
| September | 5 | 0 | 5 | 0 | 10 | ||
| Quarter 4 | October | 3 | 0 | 4 | 0 | 7 | |
| November | 9 | 0 | 7 | 0 | 16 | ||
| December | 2 | 0 | 2 | 0 | 4 | ||
| Year 2016 | Quarter 1 | January | 1 | 0 | 1 | 0 | 2 |
| February | 1 | 0 | 6 | 0 | 7 | ||
| March | 7 | 0 | 6 | 0 | 13 | ||
| Quarter 2 | April | 2 | 0 | 2 | 0 | 4 | |
| May | 0 | 0 | 0 | 0 | 0 | ||
| June | 6 | 0 | 3 | 0 | 9 | ||
| Quarter 3 | July | 2 | 0 | 0 | 0 | 2 | |
| August | 1 | 0 | 3 | 0 | 4 | ||
| September | 2 | 0 | 1 | 0 | 3 | ||
| Quarter 4 | October | 3 | 0 | 3 | 0 | 6 | |
| November | 1 | 0 | 5 | 0 | 6 | ||
| December | 2 | 0 | 11 | 0 | 13 | ||
| Year 2017 | Quarter 1 | January | 2 | 0 | 5 | 0 | 7 |
| February | 1 | 0 | 3 | 0 | 4 | ||
| March | 4 | 0 | 3 | 0 | 7 | ||
| Quarter 2 | April | 6 | 0 | 2 | 0 | 8 | |
| May | 5 | 0 | 9 | 0 | 14 | ||
| June | 3 | 0 | 16 | 0 | 19 | ||
| Quarter 3 | July | 5 | 0 | 7 | 0 | 12 | |
| August | 0 | 0 | 5 | 0 | 5 | ||
| September | 3 | 0 | 4 | 0 | 7 | ||
| Quarter 4 | October | 3 | 0 | 9 | 0 | 12 | |
| November | 2 | 0 | 6 | 0 | 8 | ||
| December | 3 | 0 | 11 | 0 | 14 | ||
| Year 2018 | Quarter 1 | January | 3 | 0 | 17 | 0 | 20 |
| February | 3 | 0 | 24 | 0 | 27 | ||
| March | 2 | 0 | 10 | 0 | 12 | ||
| Quarter 2 | April | 4 | 0 | 8 | 0 | 12 | |
| May | 10 | 0 | 23 | 0 | 33 | ||
| June | 2 | 0 | 22 | 0 | 24 | ||
| Quarter 3 | July | 7 | 0 | 13 | 0 | 20 | |
| August | 2 | 0 | 9 | 0 | 11 | ||
| September | 5 | 0 | 3 | 0 | 8 | ||
| Quarter 4 | October | 3 | 0 | 6 | 0 | 9 | |
| November | 1 | 0 | 7 | 0 | 8 | ||
| December | 0 | 0 | 4 | 0 | 4 | ||
| Year 2019 | Quarter 1 | January | 4 | 0 | 4 | 0 | 8 |
| February | 5 | 0 | 4 | 0 | 9 | ||
| March | 1 | 0 | 10 | 0 | 11 | ||
| Quarter 2 | April | 1 | 0 | 4 | 0 | 5 | |
| May | 4 | 0 | 5 | 0 | 9 | ||
| June | 0 | 0 | 5 | 0 | 5 | ||
| Quarter 3 | July | 2 | 0 | 4 | 0 | 6 | |
| August | 1 | 0 | 2 | 0 | 3 | ||
| September | 2 | 0 | 1 | 0 | 3 | ||
| Quarter 4 | October | 1 | 0 | 1 | 0 | 2 | |
| November | 0 | 0 | 6 | 0 | 6 | ||
| December | 2 | 0 | 4 | 0 | 6 | ||
| Year 2020 | Quarter 1 | January | 1 | 0 | 3 | 0 | 4 |
| February | 0 | 0 | 9 | 0 | 9 | ||
| March | 10 | 0 | 8 | 0 | 18 | ||
| Quarter 2 | April | 2 | 0 | 0 | 0 | 2 | |
| May | 0 | 0 | 0 | 0 | 0 | ||
| June | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 0 | 0 | 0 | 0 | 0 | ||
| September | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
| November | 0 | 0 | 0 | 0 | 0 | ||
| December | 0 | 0 | 0 | 0 | 0 | ||
| 2021 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
| February | 0 | 0 | 0 | 0 | 0 | ||
| March | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 2 | April | 0 | 0 | 0 | 0 | 0 | |
| May | 0 | 0 | 0 | 0 | 0 | ||
| June | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 0 | 0 | 0 | 0 | 0 | ||
| September | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
| November | 0 | 0 | 0 | 0 | 0 | ||
| December | 0 | 0 | 0 | 0 | 0 | ||
| Year 2022 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
| February | 0 | 0 | 0 | 0 | 0 | ||
| March | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 2 | April | 0 | 0 | 0 | 0 | 0 | |
| May | 1 | 0 | 0 | 0 | 1 | ||
| June | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 0 | 0 | 0 | 0 | 0 | ||
| September | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
| November | 0 | 0 | 0 | 0 | 0 | ||
| December | 0 | 0 | 0 | 0 | 0 | ||
| Year 2023 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
| February | 0 | 0 | 0 | 0 | 0 | ||
| March | 0 | 0 | 1 | 0 | 1 | ||
| Quarter 2 | April | 0 | 0 | 0 | 0 | 0 | |
| May | 0 | 0 | 0 | 0 | 0 | ||
| June | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 0 | 0 | 0 | 0 | 0 | ||
| September | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
| November | 0 | 0 | 1 | 0 | 1 | ||
| December | 0 | 0 | 0 | 0 | 0 | ||
| Year 2024 | Quarter 1 | January | 1 | 0 | 0 | 0 | 1 |
| February | 0 | 0 | 0 | 0 | 0 | ||
| March | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 2 | April | 0 | 0 | 1 | 0 | 1 | |
| May | 0 | 0 | 0 | 0 | 0 | ||
| June | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 0 | 0 | 0 | 0 | 0 | ||
| September | 0 | 0 | 0 | 0 | 0 | ||
| Total | 214 | 0 | 389 | 0 | 603 | ||