Войнова, Алла Валерьевна. Разработка системы документационного обеспечения работы с обращениями граждан в исполнительных органах государственной власти СПб [Электронный ресурс]: дипломный проект / А. В. Войнова; Санкт-Петербургский политехнический университет Петра Великого, Инженерно-экономический институт, Экономика и менеджмент в энергетике. — Электрон. текстовые дан. (1 файл : 1,72 МБ). — Санкт-Петербург, 2014. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/6873.pdf>.
Period
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Read
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Print
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Copy
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Open
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Total
|
Year 2015
|
Quarter 3
|
September
|
4
|
0
|
4
|
0
|
8
|
Quarter 4
|
October
|
5
|
0
|
2
|
0
|
7
|
November
|
10
|
0
|
2
|
0
|
12
|
December
|
15
|
0
|
7
|
0
|
22
|
Year 2016
|
Quarter 1
|
January
|
6
|
0
|
4
|
0
|
10
|
February
|
3
|
0
|
1
|
0
|
4
|
March
|
7
|
0
|
1
|
0
|
8
|
Quarter 2
|
April
|
2
|
0
|
2
|
0
|
4
|
May
|
4
|
0
|
2
|
0
|
6
|
June
|
8
|
0
|
4
|
0
|
12
|
Quarter 3
|
July
|
3
|
0
|
0
|
0
|
3
|
August
|
6
|
0
|
0
|
0
|
6
|
September
|
2
|
0
|
2
|
0
|
4
|
Quarter 4
|
October
|
3
|
0
|
0
|
0
|
3
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
2
|
0
|
2
|
0
|
4
|
Year 2017
|
Quarter 1
|
January
|
2
|
0
|
0
|
0
|
2
|
February
|
0
|
0
|
0
|
0
|
0
|
March
|
6
|
0
|
0
|
0
|
6
|
Quarter 2
|
April
|
0
|
0
|
2
|
0
|
2
|
May
|
4
|
0
|
14
|
0
|
18
|
June
|
0
|
0
|
10
|
0
|
10
|
Quarter 3
|
July
|
3
|
0
|
8
|
0
|
11
|
August
|
1
|
0
|
1
|
0
|
2
|
September
|
2
|
0
|
3
|
0
|
5
|
Quarter 4
|
October
|
3
|
0
|
5
|
0
|
8
|
November
|
3
|
0
|
6
|
0
|
9
|
December
|
1
|
0
|
5
|
0
|
6
|
Year 2018
|
Quarter 1
|
January
|
0
|
0
|
6
|
0
|
6
|
February
|
1
|
0
|
6
|
0
|
7
|
March
|
2
|
0
|
5
|
0
|
7
|
Quarter 2
|
April
|
1
|
0
|
23
|
0
|
24
|
May
|
2
|
0
|
23
|
0
|
25
|
June
|
0
|
0
|
34
|
0
|
34
|
Quarter 3
|
July
|
2
|
0
|
0
|
0
|
2
|
August
|
1
|
0
|
10
|
0
|
11
|
September
|
4
|
0
|
10
|
0
|
14
|
Quarter 4
|
October
|
1
|
0
|
5
|
0
|
6
|
November
|
0
|
0
|
5
|
0
|
5
|
December
|
0
|
0
|
5
|
0
|
5
|
Year 2019
|
Quarter 1
|
January
|
3
|
0
|
47
|
0
|
50
|
February
|
0
|
0
|
83
|
0
|
83
|
March
|
1
|
0
|
6
|
0
|
7
|
Quarter 2
|
April
|
0
|
0
|
16
|
0
|
16
|
May
|
1
|
0
|
74
|
0
|
75
|
June
|
1
|
0
|
100
|
0
|
101
|
Quarter 3
|
July
|
2
|
0
|
7
|
0
|
9
|
August
|
0
|
0
|
3
|
0
|
3
|
September
|
1
|
0
|
1
|
0
|
2
|
Quarter 4
|
October
|
1
|
0
|
2
|
0
|
3
|
November
|
0
|
0
|
1
|
0
|
1
|
December
|
0
|
0
|
5
|
0
|
5
|
Year 2020
|
Quarter 1
|
January
|
0
|
0
|
8
|
0
|
8
|
February
|
0
|
0
|
3
|
0
|
3
|
March
|
7
|
0
|
6
|
0
|
13
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
0
|
0
|
0
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
1
|
0
|
0
|
0
|
1
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
February
|
0
|
0
|
0
|
0
|
0
|
March
|
0
|
0
|
1
|
0
|
1
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
1
|
0
|
1
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
0
|
0
|
0
|
0
|
0
|
Year 2022
|
Quarter 1
|
January
|
0
|
0
|
1
|
0
|
1
|
February
|
0
|
0
|
0
|
0
|
0
|
March
|
0
|
0
|
0
|
0
|
0
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
0
|
0
|
0
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
0
|
0
|
1
|
0
|
1
|
Year 2023
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
February
|
1
|
0
|
0
|
0
|
1
|
March
|
0
|
0
|
1
|
0
|
1
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
2
|
0
|
2
|
June
|
0
|
0
|
0
|
0
|
0
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
0
|
0
|
0
|
0
|
0
|
Total
|
138
|
0
|
588
|
0
|
726
|