Павлова, Мария Сергеевна. Анализ рекламаций и претензий клиентов ООО «ЦМП МЕДИКА» [Электронный ресурс]: бакалаврская работа: 38.03.02 / М. С. Павлова; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. А. М. Ефимов. — Электрон. текстовые дан. (1 файл : 2,68 МБ). — Санкт-Петербург, 2016. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Текстовый файл. — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v16-2250.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v16-2250>.
|
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2016
|
Quarter 4
|
November
|
3
|
0
|
3
|
0
|
6
|
|
December
|
12
|
0
|
10
|
0
|
22
|
|
Year 2017
|
Quarter 1
|
January
|
0
|
0
|
13
|
0
|
13
|
|
February
|
1
|
0
|
2
|
0
|
3
|
|
March
|
4
|
0
|
5
|
0
|
9
|
|
Quarter 2
|
April
|
2
|
0
|
12
|
0
|
14
|
|
May
|
4
|
0
|
16
|
0
|
20
|
|
June
|
2
|
0
|
9
|
0
|
11
|
|
Quarter 3
|
July
|
5
|
0
|
7
|
0
|
12
|
|
August
|
14
|
0
|
5
|
0
|
19
|
|
September
|
11
|
0
|
8
|
0
|
19
|
|
Quarter 4
|
October
|
7
|
0
|
17
|
0
|
24
|
|
November
|
4
|
0
|
23
|
0
|
27
|
|
December
|
3
|
0
|
13
|
0
|
16
|
|
Year 2018
|
Quarter 1
|
January
|
5
|
0
|
17
|
0
|
22
|
|
February
|
6
|
0
|
13
|
0
|
19
|
|
March
|
3
|
0
|
16
|
0
|
19
|
|
Quarter 2
|
April
|
3
|
0
|
30
|
0
|
33
|
|
May
|
2
|
0
|
66
|
0
|
68
|
|
June
|
4
|
0
|
86
|
0
|
90
|
|
Quarter 3
|
July
|
0
|
0
|
91
|
0
|
91
|
|
August
|
7
|
0
|
41
|
0
|
48
|
|
September
|
2
|
0
|
69
|
0
|
71
|
|
Quarter 4
|
October
|
1
|
0
|
47
|
0
|
48
|
|
November
|
0
|
0
|
79
|
0
|
79
|
|
December
|
4
|
0
|
60
|
0
|
64
|
|
Year 2019
|
Quarter 1
|
January
|
1
|
0
|
39
|
0
|
40
|
|
February
|
4
|
0
|
53
|
0
|
57
|
|
March
|
7
|
0
|
88
|
0
|
95
|
|
Quarter 2
|
April
|
5
|
0
|
107
|
0
|
112
|
|
May
|
1
|
0
|
135
|
0
|
136
|
|
June
|
1
|
0
|
99
|
0
|
100
|
|
Quarter 3
|
July
|
0
|
0
|
41
|
0
|
41
|
|
August
|
4
|
0
|
32
|
0
|
36
|
|
September
|
1
|
0
|
45
|
0
|
46
|
|
Quarter 4
|
October
|
0
|
0
|
94
|
0
|
94
|
|
November
|
0
|
0
|
187
|
0
|
187
|
|
December
|
0
|
0
|
165
|
0
|
165
|
|
Year 2020
|
Quarter 1
|
January
|
1
|
0
|
29
|
0
|
30
|
|
February
|
6
|
0
|
28
|
0
|
34
|
|
March
|
3
|
0
|
11
|
0
|
14
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
0
|
0
|
1
|
0
|
1
|
|
June
|
0
|
0
|
1
|
0
|
1
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
1
|
0
|
1
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Total
|
143
|
0
|
1,914
|
0
|
2,057
|
