Жук, Павел Павлович. Полуавтоматическое извлечение часто задаваемых вопросов из обращений в службу поддержки [Электронный ресурс]: магистерская диссертация: 09.04.01 / П. П. Жук; Санкт-Петербургский политехнический университет Петра Великого, Институт компьютерных наук и технологий ; науч. рук. В. М. Ицыксон. — Электрон. текстовые дан. (1 файл : 1,21 Мб). — Санкт-Петербург, 2017. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v17-4109.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v17-4109>.
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
Year 2017
|
Quarter 4
|
October
|
6
|
0
|
7
|
0
|
13
|
November
|
10
|
0
|
14
|
0
|
24
|
December
|
3
|
0
|
10
|
0
|
13
|
Year 2018
|
Quarter 1
|
January
|
1
|
0
|
8
|
0
|
9
|
February
|
5
|
0
|
6
|
0
|
11
|
March
|
3
|
0
|
18
|
0
|
21
|
Quarter 2
|
April
|
5
|
0
|
33
|
0
|
38
|
May
|
3
|
0
|
38
|
0
|
41
|
June
|
3
|
0
|
45
|
0
|
48
|
Quarter 3
|
July
|
3
|
0
|
43
|
0
|
46
|
August
|
1
|
0
|
14
|
0
|
15
|
September
|
4
|
0
|
3
|
0
|
7
|
Quarter 4
|
October
|
0
|
0
|
9
|
0
|
9
|
November
|
0
|
0
|
5
|
0
|
5
|
December
|
4
|
0
|
10
|
0
|
14
|
Year 2019
|
Quarter 1
|
January
|
2
|
0
|
7
|
0
|
9
|
February
|
2
|
0
|
6
|
0
|
8
|
March
|
1
|
0
|
10
|
0
|
11
|
Quarter 2
|
April
|
0
|
0
|
12
|
0
|
12
|
May
|
2
|
0
|
17
|
0
|
19
|
June
|
1
|
0
|
10
|
0
|
11
|
Quarter 3
|
July
|
4
|
0
|
4
|
0
|
8
|
August
|
0
|
0
|
10
|
0
|
10
|
September
|
3
|
0
|
7
|
0
|
10
|
Quarter 4
|
October
|
1
|
0
|
17
|
0
|
18
|
November
|
0
|
0
|
5
|
0
|
5
|
December
|
3
|
0
|
13
|
0
|
16
|
Year 2020
|
Quarter 1
|
January
|
0
|
0
|
8
|
0
|
8
|
February
|
1
|
0
|
6
|
0
|
7
|
March
|
0
|
0
|
8
|
0
|
8
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
0
|
0
|
0
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
0
|
0
|
0
|
0
|
0
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
February
|
0
|
0
|
0
|
0
|
0
|
March
|
0
|
0
|
0
|
0
|
0
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
0
|
0
|
0
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
1
|
0
|
1
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
0
|
0
|
0
|
0
|
0
|
Year 2022
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
February
|
0
|
0
|
0
|
0
|
0
|
March
|
0
|
0
|
0
|
0
|
0
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
0
|
0
|
0
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
November
|
1
|
0
|
0
|
0
|
1
|
December
|
0
|
0
|
0
|
0
|
0
|
Year 2023
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
February
|
0
|
0
|
0
|
0
|
0
|
March
|
0
|
0
|
0
|
0
|
0
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
1
|
0
|
0
|
0
|
1
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
0
|
0
|
0
|
0
|
0
|
Total
|
73
|
0
|
404
|
0
|
477
|