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Иванова, Яна Станиславовна. Оценка перспектив применения роботов в Российской Федерации в целях повышения качества обслуживания клиентов (на примере компании «Юлмарт») [Электронный ресурс]: выпускная квалификационная работа бакалавра: 38.03.02 - Менеджмент ; 38.03.02_15 - Международный менеджмент / Я. С. Иванова; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. В. И. Меркулов ; консультант по нормоконтролю Т. А. Деменченок. — Электрон. текстовые дан. (1 файл : 1,71 Мб). — Санкт-Петербург, 2018. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v18-5273.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v18-5273>. — <URL:http://elib.spbstu.ru/dl/2/rev/v18-5273-o.pdf>.

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Period Read Print Copy Open Total
Year 2018 Quarter 4 December 5 0 4 0 9
Year 2019 Quarter 1 January 1 0 5 0 6
February 1 0 6 0 7
March 2 0 7 0 9
Quarter 2 April 4 0 86 0 90
May 2 0 105 0 107
June 4 0 16 0 20
Quarter 3 July 1 0 5 0 6
August 3 0 8 0 11
September 0 0 5 0 5
Quarter 4 October 1 0 11 0 12
November 2 0 15 0 17
December 4 0 10 0 14
Year 2020 Quarter 1 January 1 0 11 0 12
February 1 0 14 0 15
March 2 0 7 0 9
Quarter 2 April 0 0 0 0 0
May 0 0 0 0 0
June 1 0 0 0 1
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 1 0 0 0 1
December 0 0 0 0 0
Year 2021 Quarter 1 January 0 0 0 0 0
February 0 0 0 0 0
March 0 0 0 0 0
Quarter 2 April 2 0 1 0 3
May 0 0 1 0 1
June 0 0 1 0 1
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 1 0 0 0 1
Year 2022 Quarter 1 January 0 0 0 0 0
February 0 0 0 0 0
March 0 0 1 0 1
Quarter 2 April 0 0 0 0 0
May 0 0 0 0 0
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 0 0 1 0 1
Year 2023 Quarter 1 January 0 0 0 0 0
February 0 0 0 0 0
March 0 0 0 0 0
Quarter 2 April 0 0 0 0 0
May 0 0 0 0 0
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 0 0 1 0 1
Year 2024 Quarter 1 January 0 0 0 0 0
February 0 0 1 0 1
March 0 0 0 0 0
Quarter 2 April 0 0 0 0 0
Total 39 0 322 0 361