Михайлов, Андрей Дмитриевич. Оценка эффективности внедрения CRM-системы [Электронный ресурс]: выпускная квалификационная работа бакалавра: 38.03.05 - Бизнес-информатика ; 38.03.05_02 - Электронный бизнес = Evaluation of the effectiveness of the implementation of CRM-system / А. Д. Михайлов; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. А. А. Миролюбов ; консультант по нормоконтролю И. В. Багаева. — Электрон. текстовые дан. (1 файл : 1,1 Мб). — Санкт-Петербург, 2019. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/3/2019/vr/vr19-2720.pdf>. — <URL:http://doi.org/10.18720/SPBPU/3/2019/vr/vr19-2720>. — <URL:http://elib.spbstu.ru/dl/3/2019/vr/rev/vr19-2720-o.pdf>. — <URL:http://elib.spbstu.ru/dl/3/2019/vr/rev/vr19-2720-a.pdf>.
|
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2019
|
Quarter 4
|
November
|
2
|
0
|
2
|
0
|
4
|
|
December
|
3
|
0
|
4
|
0
|
7
|
|
Year 2020
|
Quarter 1
|
January
|
5
|
0
|
4
|
0
|
9
|
|
February
|
1
|
0
|
3
|
0
|
4
|
|
March
|
2
|
0
|
1
|
0
|
3
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
0
|
0
|
1
|
0
|
1
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
3
|
0
|
3
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2021
|
Quarter 1
|
January
|
2
|
0
|
0
|
0
|
2
|
|
February
|
1
|
0
|
0
|
0
|
1
|
|
March
|
3
|
0
|
1
|
0
|
4
|
|
Quarter 2
|
April
|
2
|
0
|
2
|
0
|
4
|
|
May
|
3
|
0
|
0
|
0
|
3
|
|
June
|
5
|
0
|
1
|
0
|
6
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
1
|
0
|
1
|
|
November
|
1
|
0
|
0
|
0
|
1
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2022
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
1
|
0
|
1
|
0
|
2
|
|
March
|
2
|
0
|
0
|
0
|
2
|
|
Quarter 2
|
April
|
4
|
0
|
1
|
0
|
5
|
|
May
|
1
|
0
|
0
|
0
|
1
|
|
June
|
1
|
0
|
0
|
0
|
1
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
9
|
0
|
0
|
0
|
9
|
|
December
|
5
|
0
|
0
|
0
|
5
|
|
Year 2023
|
Quarter 1
|
January
|
1
|
0
|
0
|
0
|
1
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
1
|
0
|
1
|
0
|
2
|
|
Quarter 2
|
April
|
7
|
0
|
0
|
0
|
7
|
|
May
|
7
|
0
|
1
|
0
|
8
|
|
June
|
1
|
0
|
0
|
0
|
1
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
1
|
1
|
0
|
0
|
2
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
1
|
0
|
1
|
|
December
|
0
|
0
|
1
|
0
|
1
|
|
Year 2024
|
Quarter 1
|
January
|
3
|
0
|
1
|
0
|
4
|
|
February
|
1
|
0
|
1
|
0
|
2
|
|
March
|
2
|
0
|
1
|
0
|
3
|
|
Quarter 2
|
April
|
1
|
0
|
2
|
0
|
3
|
|
Total
|
78
|
1
|
34
|
0
|
113
|
