"This book explores the theoretical and practical aspects of managing and solving conflicts and introduces updated approaches for refining communication and leadership skills. Featuring coverage on a broad range of topics such as emotional intelligence, organizational crises, and virtual team management"--.

• Title Page
• Copyright Page
• Book Series
• List of Contributors
• Table of Contents
• Detailed Table of Contents
• Preface
• Acknowledgment
• Section 1: Mediating and Negotiating Organizational Conflict
  • Chapter 1: Fixing the SIC
  • Chapter 2: Alternative and Indigenous Dispute Resolution
  • Chapter 3: Navigating Moral Reasoning in Mediation
  • Chapter 4: Collaboration and Conflict in Three Workplace Teams´ Projects
  • Chapter 5: MAGNUS Leadership
• Section 2: Leadership and Communication in K-16 Education
  • Chapter 6: The Use of Online Social Networks and Its Influence on Job-Related Behavior
  • Chapter 7: The Case for Effectively Using Existing Business Improvement Models in Australian Schools
  • Chapter 8: The Role of Leadership and Communication
  • Chapter 9: Leading Teacher Professional Learning
• Section 3: Identifying Challenges and Opportunities in Public Safety Leadership and Management
  • Chapter 10: Identifying Blind Spots in Leadership Development
  • Chapter 11: Finding Star Performer Leaders
  • Chapter 12: First-Line Police Supervisory Leadership
  • Chapter 13: Dynamic Presence Rather Than Command Presence
• Section 4: Strategies for Improved Communication
  • Chapter 14: Mobile Communication in Hospitals
  • Chapter 15: Complex Action Methodology for Enterprise Systems (CAMES)
  • Chapter 16: Strategic Communication in Crisis
  • Chapter 17: Help Me Understand
  • Chapter 18: Strategic Managerial Communication in the Digital Era
• Section 5: Collaboration and Improved Engagement
  • Chapter 19: Dataveillance in the Workplace
  • Chapter 20: Improving Virtual Team Effectiveness
  • Chapter 21: Collaborative Learning Strategies in Organizations
  • Chapter 22: Using Innovative Internal Communication to Enhance Employee Engagement
• Compilation of References
• About the Contributors
• Index