Васильева, Варвара Валерьевна. Разработка плана мероприятий по усовершенствованию системы контроля на предприятии с целью повышения качества обслуживания клиентов [Электронный ресурс]: бакалаврская работа: 38.03.02 / В. В. Васильева; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. Д. Д. Воронов. — Электрон. текстовые дан. (1 файл : 950 КБ). — Санкт-Петербург, 2016. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Текстовый файл. — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v16-2231.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v16-2231>.
|
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2016
|
Quarter 4
|
November
|
3
|
0
|
4
|
0
|
7
|
|
December
|
8
|
0
|
22
|
0
|
30
|
|
Year 2017
|
Quarter 1
|
January
|
3
|
0
|
17
|
0
|
20
|
|
February
|
0
|
0
|
4
|
0
|
4
|
|
March
|
5
|
0
|
17
|
0
|
22
|
|
Quarter 2
|
April
|
4
|
0
|
14
|
0
|
18
|
|
May
|
7
|
0
|
28
|
0
|
35
|
|
June
|
5
|
0
|
13
|
0
|
18
|
|
Quarter 3
|
July
|
3
|
0
|
5
|
0
|
8
|
|
August
|
1
|
0
|
7
|
0
|
8
|
|
September
|
1
|
0
|
4
|
0
|
5
|
|
Quarter 4
|
October
|
4
|
0
|
7
|
0
|
11
|
|
November
|
1
|
0
|
12
|
0
|
13
|
|
December
|
4
|
0
|
13
|
0
|
17
|
|
Year 2018
|
Quarter 1
|
January
|
0
|
0
|
9
|
0
|
9
|
|
February
|
2
|
0
|
3
|
0
|
5
|
|
March
|
3
|
0
|
3
|
0
|
6
|
|
Quarter 2
|
April
|
10
|
0
|
5
|
0
|
15
|
|
May
|
5
|
0
|
8
|
0
|
13
|
|
June
|
1
|
0
|
9
|
0
|
10
|
|
Quarter 3
|
July
|
3
|
0
|
2
|
0
|
5
|
|
August
|
2
|
0
|
6
|
0
|
8
|
|
September
|
5
|
0
|
17
|
0
|
22
|
|
Quarter 4
|
October
|
1
|
0
|
3
|
0
|
4
|
|
November
|
3
|
0
|
3
|
0
|
6
|
|
December
|
4
|
0
|
50
|
0
|
54
|
|
Year 2019
|
Quarter 1
|
January
|
2
|
0
|
109
|
0
|
111
|
|
February
|
2
|
0
|
4
|
0
|
6
|
|
March
|
1
|
0
|
4
|
0
|
5
|
|
Quarter 2
|
April
|
6
|
0
|
136
|
0
|
142
|
|
May
|
6
|
0
|
98
|
0
|
104
|
|
June
|
1
|
0
|
89
|
0
|
90
|
|
Quarter 3
|
July
|
3
|
0
|
1
|
0
|
4
|
|
August
|
5
|
0
|
5
|
0
|
10
|
|
September
|
0
|
0
|
1
|
0
|
1
|
|
Quarter 4
|
October
|
1
|
0
|
4
|
0
|
5
|
|
November
|
0
|
0
|
3
|
0
|
3
|
|
December
|
1
|
0
|
6
|
0
|
7
|
|
Year 2020
|
Quarter 1
|
January
|
0
|
0
|
3
|
0
|
3
|
|
February
|
2
|
0
|
6
|
0
|
8
|
|
March
|
2
|
0
|
6
|
0
|
8
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
0
|
0
|
1
|
0
|
1
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2022
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
2
|
0
|
0
|
0
|
2
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
1
|
0
|
0
|
0
|
1
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
1
|
0
|
1
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Total
|
125
|
0
|
762
|
0
|
887
|
