Першутова, Анна Александровна. Внедрение CRM-системы на предприятие для автоматизации работ с клиентами (на примере торгового дома «АЗЭТ») [Электронный ресурс]: бакалаврская работа: 38.03.05 / А. А. Першутова; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. Е. Г. Найденышева. — Электрон. текстовые дан. (1 файл : 1,85 Мб). — Санкт-Петербург, 2017. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v17-5812.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v17-5812>.
|
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2017
|
Quarter 4
|
November
|
10
|
0
|
11
|
0
|
21
|
|
December
|
4
|
0
|
4
|
0
|
8
|
|
Year 2018
|
Quarter 1
|
January
|
5
|
0
|
11
|
0
|
16
|
|
February
|
2
|
0
|
5
|
0
|
7
|
|
March
|
4
|
0
|
9
|
0
|
13
|
|
Quarter 2
|
April
|
9
|
0
|
15
|
0
|
24
|
|
May
|
8
|
0
|
41
|
0
|
49
|
|
June
|
16
|
0
|
58
|
0
|
74
|
|
Quarter 3
|
July
|
3
|
0
|
50
|
0
|
53
|
|
August
|
8
|
0
|
17
|
0
|
25
|
|
September
|
7
|
0
|
26
|
0
|
33
|
|
Quarter 4
|
October
|
3
|
0
|
17
|
0
|
20
|
|
November
|
1
|
0
|
12
|
0
|
13
|
|
December
|
4
|
0
|
12
|
0
|
16
|
|
Year 2019
|
Quarter 1
|
January
|
7
|
0
|
9
|
0
|
16
|
|
February
|
5
|
0
|
19
|
0
|
24
|
|
March
|
8
|
0
|
29
|
0
|
37
|
|
Quarter 2
|
April
|
13
|
0
|
36
|
0
|
49
|
|
May
|
5
|
0
|
32
|
0
|
37
|
|
June
|
13
|
0
|
41
|
0
|
54
|
|
Quarter 3
|
July
|
2
|
0
|
22
|
0
|
24
|
|
August
|
2
|
0
|
13
|
0
|
15
|
|
September
|
3
|
0
|
10
|
0
|
13
|
|
Quarter 4
|
October
|
0
|
0
|
26
|
0
|
26
|
|
November
|
0
|
0
|
15
|
0
|
15
|
|
December
|
2
|
0
|
17
|
0
|
19
|
|
Year 2020
|
Quarter 1
|
January
|
0
|
0
|
15
|
0
|
15
|
|
February
|
1
|
0
|
12
|
0
|
13
|
|
March
|
3
|
0
|
8
|
0
|
11
|
|
Quarter 2
|
April
|
1
|
0
|
0
|
0
|
1
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
|
November
|
0
|
0
|
1
|
0
|
1
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
1
|
0
|
0
|
0
|
1
|
|
Quarter 2
|
April
|
1
|
0
|
2
|
0
|
3
|
|
May
|
1
|
0
|
1
|
0
|
2
|
|
June
|
1
|
0
|
1
|
0
|
2
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
1
|
0
|
0
|
0
|
1
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2022
|
Quarter 1
|
January
|
0
|
0
|
1
|
0
|
1
|
|
February
|
1
|
0
|
1
|
0
|
2
|
|
March
|
1
|
0
|
1
|
0
|
2
|
|
Quarter 2
|
April
|
1
|
0
|
1
|
0
|
2
|
|
May
|
1
|
0
|
0
|
0
|
1
|
|
June
|
0
|
0
|
1
|
0
|
1
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
2
|
0
|
0
|
0
|
2
|
|
November
|
2
|
0
|
0
|
0
|
2
|
|
December
|
1
|
0
|
0
|
0
|
1
|
|
Year 2023
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
1
|
0
|
0
|
0
|
1
|
|
Quarter 2
|
April
|
1
|
0
|
0
|
0
|
1
|
|
May
|
7
|
0
|
0
|
0
|
7
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
|
November
|
1
|
0
|
2
|
0
|
3
|
|
December
|
0
|
0
|
1
|
0
|
1
|
|
Year 2024
|
Quarter 1
|
January
|
1
|
0
|
1
|
0
|
2
|
|
February
|
1
|
0
|
0
|
0
|
1
|
|
March
|
0
|
0
|
1
|
0
|
1
|
|
Quarter 2
|
April
|
1
|
0
|
2
|
0
|
3
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
Total
|
178
|
0
|
609
|
0
|
787
|
