Давлятова, Малика Абдимуратовна. Управление качеством услуг, предоставляемых электронными бизнес-системами [Электронный ресурс]: магистерская диссертация: 27.04.02 / М. А. Давлятова; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. Ю. И. Стародубцев. — Электрон. текстовые дан. (1 файл : 2,55 Мб). — Санкт-Петербург, 2017. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v17-6827.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v17-6827>.
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
Year 2017
|
Quarter 4
|
November
|
8
|
0
|
0
|
0
|
8
|
December
|
13
|
0
|
0
|
0
|
13
|
Year 2018
|
Quarter 1
|
January
|
4
|
0
|
0
|
0
|
4
|
February
|
4
|
0
|
0
|
0
|
4
|
March
|
3
|
0
|
0
|
0
|
3
|
Quarter 2
|
April
|
8
|
1
|
0
|
0
|
9
|
May
|
12
|
2
|
0
|
0
|
14
|
June
|
14
|
0
|
0
|
0
|
14
|
Quarter 3
|
July
|
8
|
0
|
0
|
0
|
8
|
August
|
6
|
0
|
0
|
0
|
6
|
September
|
11
|
0
|
0
|
0
|
11
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
November
|
4
|
0
|
0
|
0
|
4
|
December
|
5
|
0
|
0
|
0
|
5
|
Year 2019
|
Quarter 1
|
January
|
2
|
0
|
0
|
0
|
2
|
February
|
0
|
0
|
0
|
0
|
0
|
March
|
3
|
0
|
0
|
0
|
3
|
Quarter 2
|
April
|
3
|
0
|
0
|
0
|
3
|
May
|
9
|
0
|
0
|
0
|
9
|
June
|
4
|
0
|
0
|
0
|
4
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
4
|
0
|
0
|
0
|
4
|
September
|
3
|
0
|
0
|
0
|
3
|
Quarter 4
|
October
|
2
|
0
|
0
|
0
|
2
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
0
|
0
|
0
|
0
|
0
|
Year 2020
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
February
|
3
|
0
|
0
|
0
|
3
|
March
|
3
|
0
|
0
|
0
|
3
|
Quarter 2
|
April
|
1
|
0
|
0
|
0
|
1
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
0
|
0
|
0
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
1
|
1
|
0
|
0
|
2
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
4
|
0
|
0
|
0
|
4
|
November
|
4
|
0
|
0
|
0
|
4
|
December
|
1
|
0
|
0
|
0
|
1
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
2
|
0
|
2
|
February
|
1
|
0
|
2
|
0
|
3
|
March
|
1
|
0
|
0
|
0
|
1
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
5
|
1
|
0
|
0
|
6
|
June
|
2
|
0
|
0
|
0
|
2
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
0
|
0
|
0
|
0
|
0
|
Year 2022
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
February
|
0
|
0
|
0
|
0
|
0
|
March
|
0
|
0
|
0
|
0
|
0
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
0
|
0
|
0
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
November
|
1
|
0
|
0
|
0
|
1
|
December
|
0
|
0
|
0
|
0
|
0
|
Year 2023
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
February
|
0
|
0
|
1
|
0
|
1
|
March
|
0
|
0
|
0
|
0
|
0
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
0
|
0
|
0
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
November
|
0
|
0
|
0
|
0
|
0
|
December
|
0
|
0
|
0
|
0
|
0
|
Year 2024
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
February
|
0
|
0
|
0
|
0
|
0
|
March
|
0
|
0
|
0
|
0
|
0
|
Quarter 2
|
April
|
0
|
0
|
1
|
0
|
1
|
May
|
0
|
0
|
0
|
0
|
0
|
June
|
0
|
0
|
1
|
0
|
1
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
August
|
0
|
0
|
0
|
0
|
0
|
September
|
0
|
0
|
0
|
0
|
0
|
Total
|
158
|
5
|
7
|
0
|
170
|