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Annotation
В данной работе были изучены особенности маркетинговых информационных систем. Исследованы возможности CRM-систем, и проведено сравнение лучших программных продуктов на рынке. Выявлены маркетинговые проблемы консалтинговой компании, и разработан план внедрения CRM-системы в деятельность фирмы. Произведена экономическая оценка эффективности внедрения системы.
In this paper, the features of marketing information systems were studied. The capabilities of CRM systems were investigated, and the best software products on the market were compared. The marketing problems of a consulting company were identified, and a plan for implementation a CRM system in the company’s activities was developed. An economic evaluation of the effectiveness of the implementation of the system was carried out.
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