| Таблица | Карточка | RUSMARC | |
|
|
Разрешенные действия:
Группа: Анонимные пользователи Сеть: Интернет |
Права на использование объекта хранения
| Место доступа | Группа пользователей | Действие | ||||
|---|---|---|---|---|---|---|
| Локальная сеть ИБК СПбПУ | Все |
|
||||
| Интернет | Авторизованные пользователи СПбПУ |
|
||||
|
Интернет | Анонимные пользователи |
Оглавление
- Cover
- The Overworked Consumer
- The Overworked Consumer Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy
- Copyright page
- Dedication
- Contents
- List of Figures and Tables
- Preface
- Acknowledgments
- Chapter 1
- Self-Service and the
Do-It-Yourself Economy
- The Overworked American
- The Second Shift, Shadow Work, and Middle-Class Serfdom
- Reversed Worlds: When Home Becomes Work
- Self-Service + Automation = the End of Work?
- Putting Customers to Work
- Self-Service and the Shrinking Corporation
- For Better or For Worse
- New Frontiers in the New Economy
- Notes
- Chapter 2
- Putting Customers to Work
- The Second Shift: Women, Work, and the Supermom Myth
- The Outsourced Self
- Having It All and Giving It Away for Free
- Coping With the Do-It-Yourself Economy
- The Work Transfer: From Paid to Unpaid Work
- Self-Service and the Restructuring of Retail
- A Woman’s Work is Never Done: From Salesclerks to the “Clerkless Customer”
- Restructuring Health Care
- Dehospitalization and Do-It-Yourself Health Care
- Self-Service is Big Business
- Work Transfer = Job Loss?
- What Computers Can (’t) Do
- The (Un)Intended Consequences of Self-Service
- The “McDonaldization” of Society
- Disenchantment and the Irrationality of Rationality
- How to Enchant a Disenchanted World?
- Spectacles, Simulations, and Speed-Ups
- Controlling and Exploiting Consumers
- Who’s Doing All the Work Around Here?
- Summary
- Notes
- Chapter 3
- Supermarkets, Self-Checkout Lanes, and Self-Service
- SuperFood: A Case Study
- Food Store Fiefdoms
- Samples: More Than Just the Free Tastes at the Supermarket
- The Times They Are-a-Changin’: The Politics of Retail Innovation
- Employers
- Cashiers & Checkers
- Consumers
- The Union
- Ringing Up the Total
- Notes
- Chapter 4
- Why Are There Still So Many Jobs?
- The Employment Paradox
- Now Hiring: Turnover and Labor Shortages
- Walking Off With the Store: Shrink, Theft, and Walkoffs
- The Personal Touch: Customer Service and Satisfaction
- Dealing with Jams: Troubleshooting and Maintenance
- The Fine Print: Unions and Collective Bargaining Agreements
- Summary
- Notes
- Chapter 5
- Shopping with the Lonely Crowd
- Shopping as Symbolic Interaction
- Steering Shoppers Toward Self-Service
- What Do Consumers Want?
- Performance Anxiety
- The Value and Cost of Social Interaction
- Challenges to Sovereignty: Who is in Control?
- Self-Service as the New Industrialism of the Workplace
- Faster Checkout?: The False Promise of Self-Checkout
- (Not) Keeping Time
- Stop Making Sense
- The Future of Retail
- Notes
- Chapter 6
- The Overworked Consumer
- (Not) The End of Work?
- The Irrationality of McDonaldization and Prosumer Capitalism
- Consumers: Dupes or Sovereigns?
- A Tale of Two Grocers
- Through the Looking-Glass: The Meaning of “Service”
- Notes
- References
- Index
- About the Author
Статистика использования
pdf/1983265.pdf
|
|
Количество обращений: 0
За последние 30 дней: 0 Подробная статистика |
epub/1983265.epub
|
|
Количество обращений: 0
За последние 30 дней: 0 Подробная статистика |