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Fatouretchi, Max. The the Art of CRM: Proven Strategies for Modern Customer Relationship Management. — Birmingham: Packt Publishing, Limited, 2019. — 1 online resource (361 pages). — Доступ по паролю из сети Интернет (чтение, печать, копирование). — <URL:https://elib.spbstu.ru/ebsco/pdf/2143915.pdf>. — <URL:https://elib.spbstu.ru/ebsco/epub/2143915.epub>. — Текст: электронный
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