Online business has been growing progressively and has become the major business platform within the past two decades. The internet bulldozed the development of new business models and innovations that substantially changed the way businesses run today. This led to a growth of advanced technologies used in online business such as data analytics, machine learning, and artificial intelligence. With higher internet connectivity and the exponential growth of mobile devices, shopping processes and behaviors were significantly affected as people are consistently connected online. Consumers can easil.

• Cover
• Title Page
• Copyright Page
• Book Series
• Editorial Advisory Board
• Table of Contents
• Detailed Table of Contents
• Foreword
• Preface
• Acknowledgment
• Section 1: Online Finance and Services
  • Chapter 1: Impact of Advanced Technologies on Consumer Finance and Retail Investment
  • Chapter 2: Chatbot for Online Customer Service
  • Chapter 3: Investigating Consumer Finance in Lebanon
  • Chapter 4: Digital University-SME Interaction for Business Development
• Section 2: Online Business Models and Strategies
  • Chapter 5: Strategic Analysis of the Rise and Fall of UBER in the Private Urban Transport Business
  • Chapter 6: Revealing the Disintermediation Concept of Blockchain Technology
  • Chapter 7: Internet-Enabled Business Models and Marketing Strategies
  • Chapter 8: Digital Banking and the Impersonalisation Barrier
• Section 3: Transformation of Online Business
  • Chapter 9: Small and Medium-Sized Enterprises in the Digital Business Sector
  • Chapter 10: Internet of Things in Online Business
  • Chapter 11: Exploratory Investigation Into Globalization and Linkages Among ICTs and Usages Within SMEs Environments in Cambodia
  • Chapter 12: Impact of Information and Communication Readiness on the Tourism Industry
  • Chapter 13: Website Quality, Perceived Flow, Trust, and Commitment
• Section 4: Online Customer Behavior
  • Chapter 14: Customer Satisfaction on Social Media Marketing in Malaysian Hospitality Industry
  • Chapter 15: E-Loyalty Towards Mobile Applications in Online Food Ordering Business Model
  • Chapter 16: Factors Affecting Online Consumer Buying Behavior Towards Essential Oils in Penang
  • Chapter 17: Online Consumer Behaviors Trigger Drastic Distribution Changes
• Compilation of References
• About the Contributors
• Index