Шарапов, Михаил Александрович. Внедрение системы управления ИТ-сервисами «Freshdesk» в компании ООО «Галерея Алекс» [Электронный ресурс]: бакалаврская работа: 38.03.02 / М. А. Шарапов; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. А. Б. Анисифоров. — Электрон. текстовые дан. (1 файл : 2,58 Мб). — Санкт-Петербург, 2017. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v17-5714.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v17-5714>.
|
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2017
|
Quarter 4
|
November
|
8
|
0
|
14
|
0
|
22
|
|
December
|
2
|
0
|
2
|
0
|
4
|
|
Year 2018
|
Quarter 1
|
January
|
1
|
0
|
5
|
0
|
6
|
|
February
|
2
|
0
|
5
|
0
|
7
|
|
March
|
1
|
0
|
5
|
0
|
6
|
|
Quarter 2
|
April
|
6
|
0
|
7
|
0
|
13
|
|
May
|
4
|
0
|
5
|
0
|
9
|
|
June
|
4
|
0
|
10
|
0
|
14
|
|
Quarter 3
|
July
|
2
|
0
|
2
|
0
|
4
|
|
August
|
3
|
0
|
5
|
0
|
8
|
|
September
|
3
|
0
|
3
|
0
|
6
|
|
Quarter 4
|
October
|
0
|
0
|
3
|
0
|
3
|
|
November
|
2
|
0
|
8
|
0
|
10
|
|
December
|
3
|
0
|
6
|
0
|
9
|
|
Year 2019
|
Quarter 1
|
January
|
2
|
0
|
4
|
0
|
6
|
|
February
|
2
|
0
|
5
|
0
|
7
|
|
March
|
2
|
0
|
9
|
0
|
11
|
|
Quarter 2
|
April
|
2
|
0
|
10
|
0
|
12
|
|
May
|
3
|
0
|
18
|
0
|
21
|
|
June
|
0
|
0
|
6
|
0
|
6
|
|
Quarter 3
|
July
|
2
|
0
|
3
|
0
|
5
|
|
August
|
0
|
0
|
6
|
0
|
6
|
|
September
|
1
|
0
|
9
|
0
|
10
|
|
Quarter 4
|
October
|
1
|
0
|
15
|
0
|
16
|
|
November
|
1
|
0
|
6
|
0
|
7
|
|
December
|
0
|
0
|
10
|
0
|
10
|
|
Year 2020
|
Quarter 1
|
January
|
0
|
0
|
2
|
0
|
2
|
|
February
|
1
|
0
|
4
|
0
|
5
|
|
March
|
2
|
0
|
5
|
0
|
7
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
1
|
0
|
0
|
0
|
1
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
1
|
0
|
1
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
1
|
0
|
0
|
0
|
1
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2022
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
1
|
0
|
0
|
0
|
1
|
|
Quarter 2
|
April
|
3
|
0
|
0
|
0
|
3
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Total
|
66
|
0
|
193
|
0
|
259
|
