Мамонова, Анастасия Федоровна. Управление качеством обслуживания на предприятии общественного питания [Электронный ресурс]: выпускная квалификационная работа бакалавра: 43.03.01 - Сервис ; 43.03.01_01 - Сервис в гостиничном и ресторанном бизнесе / А. Ф. Мамонова; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. О. В. Ильина ; консультант по нормоконтролю М. Л. Макаревич. — Электрон. текстовые дан. (1 файл : 806 Кб). — Санкт-Петербург, 2018. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v18-4869.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v18-4869>. — <URL:http://elib.spbstu.ru/dl/2/rev/v18-4869-o.pdf>.
|
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2018
|
Quarter 4
|
November
|
2
|
0
|
2
|
0
|
4
|
|
December
|
4
|
0
|
5
|
0
|
9
|
|
Year 2019
|
Quarter 1
|
January
|
3
|
0
|
2
|
0
|
5
|
|
February
|
1
|
0
|
5
|
0
|
6
|
|
March
|
1
|
0
|
8
|
0
|
9
|
|
Quarter 2
|
April
|
0
|
0
|
45
|
0
|
45
|
|
May
|
9
|
0
|
39
|
0
|
48
|
|
June
|
11
|
0
|
23
|
0
|
34
|
|
Quarter 3
|
July
|
4
|
0
|
6
|
0
|
10
|
|
August
|
2
|
0
|
9
|
0
|
11
|
|
September
|
2
|
0
|
8
|
0
|
10
|
|
Quarter 4
|
October
|
0
|
0
|
4
|
0
|
4
|
|
November
|
1
|
0
|
9
|
0
|
10
|
|
December
|
1
|
0
|
9
|
0
|
10
|
|
Year 2020
|
Quarter 1
|
January
|
0
|
0
|
9
|
0
|
9
|
|
February
|
1
|
0
|
9
|
0
|
10
|
|
March
|
3
|
0
|
6
|
0
|
9
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
1
|
0
|
0
|
0
|
1
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
1
|
0
|
1
|
|
December
|
1
|
0
|
0
|
0
|
1
|
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
1
|
0
|
1
|
|
Quarter 2
|
April
|
1
|
0
|
1
|
0
|
2
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
1
|
0
|
1
|
0
|
2
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
1
|
0
|
1
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2022
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
0
|
0
|
3
|
0
|
3
|
|
May
|
3
|
0
|
0
|
0
|
3
|
|
June
|
0
|
0
|
1
|
0
|
1
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2023
|
Quarter 1
|
January
|
1
|
0
|
0
|
0
|
1
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
1
|
0
|
1
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
1
|
0
|
0
|
0
|
1
|
|
June
|
0
|
0
|
4
|
0
|
4
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2024
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
1
|
0
|
1
|
|
Quarter 2
|
April
|
0
|
0
|
2
|
0
|
2
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
Total
|
54
|
0
|
215
|
0
|
269
|
