Бондарь, Людмила Юрьевна. Совершенствование качества услуг на предприятии сферы недвижимости: выпускная квалификационная работа магистра: направление 43.04.01 «Сервис» ; образовательная программа 43.04.01_01 «Инновационное проектирование в сервисной деятельности» = Improvement of quality of services in the real estate enterprise / Л. Ю. Бондарь; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; научный руководитель Т. С. Хныкина ; консультант по нормоконтролю В. А. Харёва. — Санкт-Петербург, 2020. — 1 файл (2,1 Мб). — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/3/2020/vr/vr20-2709.pdf>. — <URL:http://elib.spbstu.ru/dl/3/2020/vr/rev/vr20-2709-o.pdf>. — <URL:http://elib.spbstu.ru/dl/3/2020/vr/rev/vr20-2709-r.pdf>. — <URL:http://elib.spbstu.ru/dl/3/2020/vr/rev/vr20-2709-a.pdf>. — DOI 10.18720/SPBPU/3/2020/vr/vr20-2709. — Текст
|
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2020
|
Quarter 3
|
September
|
1
|
0
|
0
|
0
|
1
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
4
|
0
|
0
|
0
|
4
|
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
1
|
0
|
0
|
0
|
1
|
|
March
|
9
|
0
|
0
|
0
|
9
|
|
Quarter 2
|
April
|
5
|
0
|
0
|
0
|
5
|
|
May
|
5
|
0
|
0
|
0
|
5
|
|
June
|
3
|
0
|
0
|
0
|
3
|
|
Quarter 3
|
July
|
1
|
0
|
0
|
0
|
1
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
1
|
0
|
0
|
0
|
1
|
|
Year 2022
|
Quarter 1
|
January
|
1
|
0
|
0
|
0
|
1
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
2
|
0
|
0
|
0
|
2
|
|
May
|
2
|
0
|
0
|
0
|
2
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
2
|
0
|
0
|
0
|
2
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
1
|
0
|
0
|
0
|
1
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2023
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
5
|
0
|
0
|
0
|
5
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
1
|
0
|
0
|
0
|
1
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
|
November
|
2
|
0
|
0
|
0
|
2
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2024
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
2
|
0
|
0
|
0
|
2
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Total
|
50
|
0
|
0
|
0
|
50
|
