Details
| Title | The overworked consumer: self-checkouts, supermarkets, and the do-it-yourself economy |
|---|---|
| Creators | Andrews Christopher K., |
| Collection | Электронные книги зарубежных издательств ; Общая коллекция |
| Subjects | Self-service (Economics) ; Do-it-yourself work. ; Consumer behavior ; BUSINESS & ECONOMICS / Economics / Macroeconomics. ; POLITICAL SCIENCE / Economic Conditions. ; Consumption (Economics) ; Technological innovations — Social aspects. ; EBSCO eBooks |
| Document type | Other |
| File type | |
| Language | English |
| Rights | Доступ по паролю из сети Интернет (чтение, печать, копирование) |
| Record key | on1079401856 |
| Record create date | 12/24/2018 |
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- Cover
- The Overworked Consumer
- The Overworked Consumer Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy
- Copyright page
- Dedication
- Contents
- List of Figures and Tables
- Preface
- Acknowledgments
- Chapter 1
- Self-Service and the
Do-It-Yourself Economy
- The Overworked American
- The Second Shift, Shadow Work, and Middle-Class Serfdom
- Reversed Worlds: When Home Becomes Work
- Self-Service + Automation = the End of Work?
- Putting Customers to Work
- Self-Service and the Shrinking Corporation
- For Better or For Worse
- New Frontiers in the New Economy
- Notes
- Chapter 2
- Putting Customers to Work
- The Second Shift: Women, Work, and the Supermom Myth
- The Outsourced Self
- Having It All and Giving It Away for Free
- Coping With the Do-It-Yourself Economy
- The Work Transfer: From Paid to Unpaid Work
- Self-Service and the Restructuring of Retail
- A Woman’s Work is Never Done: From Salesclerks to the “Clerkless Customer”
- Restructuring Health Care
- Dehospitalization and Do-It-Yourself Health Care
- Self-Service is Big Business
- Work Transfer = Job Loss?
- What Computers Can (’t) Do
- The (Un)Intended Consequences of Self-Service
- The “McDonaldization” of Society
- Disenchantment and the Irrationality of Rationality
- How to Enchant a Disenchanted World?
- Spectacles, Simulations, and Speed-Ups
- Controlling and Exploiting Consumers
- Who’s Doing All the Work Around Here?
- Summary
- Notes
- Chapter 3
- Supermarkets, Self-Checkout Lanes, and Self-Service
- SuperFood: A Case Study
- Food Store Fiefdoms
- Samples: More Than Just the Free Tastes at the Supermarket
- The Times They Are-a-Changin’: The Politics of Retail Innovation
- Employers
- Cashiers & Checkers
- Consumers
- The Union
- Ringing Up the Total
- Notes
- Chapter 4
- Why Are There Still So Many Jobs?
- The Employment Paradox
- Now Hiring: Turnover and Labor Shortages
- Walking Off With the Store: Shrink, Theft, and Walkoffs
- The Personal Touch: Customer Service and Satisfaction
- Dealing with Jams: Troubleshooting and Maintenance
- The Fine Print: Unions and Collective Bargaining Agreements
- Summary
- Notes
- Chapter 5
- Shopping with the Lonely Crowd
- Shopping as Symbolic Interaction
- Steering Shoppers Toward Self-Service
- What Do Consumers Want?
- Performance Anxiety
- The Value and Cost of Social Interaction
- Challenges to Sovereignty: Who is in Control?
- Self-Service as the New Industrialism of the Workplace
- Faster Checkout?: The False Promise of Self-Checkout
- (Not) Keeping Time
- Stop Making Sense
- The Future of Retail
- Notes
- Chapter 6
- The Overworked Consumer
- (Not) The End of Work?
- The Irrationality of McDonaldization and Prosumer Capitalism
- Consumers: Dupes or Sovereigns?
- A Tale of Two Grocers
- Through the Looking-Glass: The Meaning of “Service”
- Notes
- References
- Index
- About the Author
