As tourism has surged, there have been increased concerns expressed about overtourism - a phenomena of unsustainable tourism which negatively affects the livelihoods of local communities and the resources upon which tourism is based. As it is becoming increasingly clear that the environmental, social and economic impacts of tourism on destinations must be managed appropriately to secure their long-term viability, there is a critical need to understand governance and planning tools that can resolve current problems of overtourism without losing the benefits of tourism development. The concerns about overtourism expressed in both academic and popular literature include: too many tourists in one place, rowdy and other inappropriate behaviour by tourists, antagonism between residents and tourists, crowding, strains on infrastructure, loss of authenticity, loss of amenity and reduction in quality of life of residents and reduced enjoyment of experiences by tourists. Overtourism is the first book to examine in detail the origin and causes of overtourism and place the topic in a conceptual context with other forms of tourism including sustainable and mass tourism. It includes a number of case studies of overtourism in both urban and rural settings and discusses potential steps to reduce the impacts on both residents and the natural environment of affected areas. Table of Contents Foreword: Justin Francis, ResponsibleTravel.com Part I: Introduction Introduction (Rachel Dodds and Richard W. Butler) The enablers of overtourism (Rachel Dodds and Richard W. Butler) Part II: Theoretical positioning and implications Perspectives on the environment and overtourism (Geoff Wall) Authenticity and overtourism (Jillian Rickly) The role of social cedia in Creating and addressing overtourism (Ulrike Gretzel) Overtourism and the Tourism Area Life Cycle (Richard W. Butler) Part III: Case studies Boracay beach closure: the role of the government and the private sector (Reil Cruz and Giovanni Legaspi) Thailand: too popular for its own good (Janto Hess) Barcelona - crowding out the locals: a model for tourism management? (Harold Goodwin) Venice: capacity and tourism (Emma Nolan and Hugues Séraphin) Prague and the impact of low cost airlines (Miroslav Rončák) Lucerne and the impact of Asian group tours (Fabian Weber, Florian Eggli, Timo Ohnmacht and Jürg Stettler) The Hajj: crowding and congestion problems for pilgrims and hosts (Jahanzeeb Qurashi) Overtourism in rural settings: the Scottish highlands and islands (Richard W. Butler) Part IV: Challenges Managing overtourism at the municipal/destination level (Walter Jamieson and Michelle Jamieson) Stakeholder management: different interests and different actions (Suzanne Becken and David Simmons) The role of policy, planning and governance in preventing and managing overtourism (Marion Joppe) Conclusion (Rachel Dodds and Richard W. Butler) Editors: Rachel Dodds is a Professor in the School of Hospitality and Tourism Management at Ryerson University in Canada. She has worked extensively in tourism and sustainability and has published extensively on these topics. She co- authored a book on Sustainable Tourism in Islands and has edited journals on sustainable tourism. She is on the Editorial board of a number of journals and is best known for her work on sustainable tourism. Her bio and summary of recent achievements can be found here https://www.ryerson.ca/tedrogersschool/htm/faculty-and-research/faculty-bios/rachel-dodds/ Her google scholar summary can be found here: https://scholar.google.com/citations?user=oa1CM94AAAAJ&hl=en Richard Butler is Professor Emeritus from the University of Strathclyde. He has published over twenty books on tourism and many articles and chapters on several aspects of tourism, particularly on destination development and associated impacts of tourism. He is a former president of the International Academy for the Study of Tourism and of the Canadian Association for Leisure Studies, and in 2016 was awarded the Ulysses Medal by the United Nations World Tourism Organisation for excellence in the creation and dissemination of knowledge. Contributors: Dr. Susanne Becken is the Director of the Griffith Institute for Tourism at Griffith University, Australia. Dr. Richard W. Butler is Emeritus Professor at Strathclyde University, Glasgow, UK and Visiting Professor at the Tourism Academy in NHTV University, Breda (the Netherlands). Dr. Reil Cruz is former dean of the University of Philippines Asian Institute of Tourism where he currently heads its tourism and extension division. Dr. Rachel Dodds is a Professor in the School of Hospitality and Tourism Management at Ryerson University, Canada. Florian Eggli is a PhD candidate in Tourism Studies at the University of Lausanne and also works at the Institute of Tourism at the Lucerne University of Applied Sciences and Arts, Switzerland. Dr. Ulrike Gretzel is a Senior Fellow at the Center of Public Relations, University of Southern California, USA. Dr. Harold Goodwin is Professor Emeritus at Manchester Metropolitan University, UK and Director of Responsible Tourism in the Institute of Place Management. Janto Hess is an independent consultant and PhD researcher at University College London (UCL), UK. Professor Walter Jamieson has worked for a number of organisations including: ADB, UNWTO, ESCAP, World Bank, UNESCO, JICA and ASEAN over a career spanning more than 40 years. Michelle Jamieson has worked in the tourism and hospitality industry on a global scale and on a number of regional tourism and tourism marketing strategies including ASEAN. Dr. Marion Joppe is a Professor at the School of Hospitality, Food and Tourism Management, University of Guelph, Canada and President of Tourism Environment. Giovani Francis A. Legaspi is an Assistant Professor at the University of Philippines, Asian Institute of Tourism. Emma Nolan has 25 years' experience as an event management practitioner and academic. Dr. Timo Ohnmacht is a sociologist and Professor at the Institute of Tourism at the Lucerne University of Applied Sciences and Arts, Switzerland. Dr. Jahanzeeb Qurashi achieved his PhD in Tourism at the University of Central Lancashire, UK. Dr. Jillian M. Rickly is Associate Professor of Tourism Management and Marketing at the University of Nottingham, UK. Miroslav Rončák has more than 25 years' experience in international tourism, research and effective destination promotion. Dr. Hugues Séraphin is a Senior Lecturer in Event and Tourism Management and Programme Leader for Event Management at the University of Winchester, UK. Professor David G. Simmons is a founding member of the Department of Tourism, Sport and Society at the University of Lincoln, UK. Dr. Juerg Stettler is Deputy Dean and Head of Research of the Business School and Head of Institute of Tourism at the Lucerne University of Applied Sciences and Arts, Switzerland. Dr. Geoff Wall is Distinguished Professor Emeritus, Department of Geography and Environmental Management, University of Waterloo, Canada.

• Overtourism. It’s time for some answers
• Acknowledgements
• Contents
• References
• Greater numbers of tourists
• Travel has become more affordable
• New groups of tourists
• Dominance of the growth-focused mindset
• A short-term focus
• Competition for space, amenities and services
• Wider access to media and information
• Destinations lack control over tourist numbers
• Imbalance of power among stakeholders
• Tourism stakeholders are fragmented and at odds
• References
• Overtourism: theoretical positioning and implications
• Introduction
• Context
• Measurement of impacts
• Conceptualisation
• Management
• Challenges
• Conclusions
• References
• Introduction
• Approaches to authenticity
• Authentication
• Challenges of authenticity in the context of overtourism
• Conclusion
• References
• Introduction
• Background
• Challenges
• Conclusion
• References
• Introduction
• Overtourism and overdevelopment
• Carrying capacity
• Discussion
• Conclusion
• References
• Case studies
• Reference
• Introduction
• Background
• Issues caused by overtourism
• Factors contributing to overtourism
• Closure of Boracay
• The responses to the closure
• The way forward
• Conclusions and recommendations
• References
• Introduction
• Tourism development in Thailand
• Factors contributing to overtourism
• Issues related to overtourism
• Response strategies to overtourism and changing development aspirations for Thailand’s tourism industry
• Conclusion
• References
• Introduction
• Background
• History of overtourism issues and its management
• Governance
• Difficulties in addressing overtourism
• Addressing the issues
• Addressing issues relating to rental accommodation
• Conclusion
• References
• Introduction
• Background
• The impacts of overtourism
• Governance and marketing of Venice: responses to overtourism
• Challenges and discussion
• Conclusion
• References
• Introduction
• Background
• Tourism development in Prague
• Marketing of Prague
• Restitution and investment in restoration
• The impact of low-cost airlines on Prague’s tourism growth
• Changes in tourism as a result of AirBNB and Uber
• Challenges brought about by overtourism
• Discussion: addressing the issues of overtourism
• Conclusion
• References
• Introduction
• History of tourism in Lucerne
• Source markets
• The rise of group travellers
• The challenges of overtourism in the city of Lucerne
• Innovative responses by local residents
• Measures to mitigate overtourism
• A new target group: free independent travellers
• Where will tourism be in 2030?
• References
• Introduction
• The ancient Hajj and current Makkah
• Challenges during the Hajj
• Mitigation of overtourism, successes and challenges
• Psychological and physical aspects of Hajj crowding
• Conclusion
• References
• Introduction
• The Scottish highlands and islands
• Conclusion
• References
• Challenges
• Introduction
• A change in mindset
• The nature of destinations
• Managing overtourism within the destination context
• The role of the DMO in managing overtourism
• The role of local government in managing overtourism
• Visitor management
• The development of visitor use management plans
• The way forward
• References
• Introduction
• Stakeholder models
• Different interests?
• Overcoming the challenges
• Conclusion
• References
• Introduction
• The growth of tourism
• The forces behind tourism policy
• The need for planning
• Governance
• Conclusion
• References
• Solutions to overtourism issues
• Conclusion: we have seen the enemy and it is us
• References
• Author biographies
• List of Figures
• List of Tables
• Index