Is Your Organization Designed to Listen demonstrates that listening is an invaluable tool for strategic action that is essential to the success of contemporary organizations. Lewis gives organizations the tools to assess and improve their techniques for listening, including development of how they process and respond to what is heard.

• Contents
• Introduction
• Ch01. Strategic Listening in Organizations
• Ch02. Obstructions to Listening
• Ch03. Important Contexts for Listening in Organizations
• Ch04. Technology and Listening
• Ch05. Dark Side of Organizational Listening
• Ch06. Appraisal of Strategic Organizational Listening
• Ch07. Building and Maintaining Strategic Listening
• Appendix A. Observational Guide
• Appendix B. Interview Guide
• Appendix C. Questionnaire Item Bank
• Appendix D. Planning Framework for Enhancing Strategic Listening
• Index