Баркова, Екатерина Олеговна. Оценка удовлетворенности потребителей продукции и услуг (на примере ОАО «НПО ЦКТИ») [Электронный ресурс]: бакалаврская работа: 38.03.02 / Е. О. Баркова; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. С. В. Салкуцан. — Электрон. текстовые дан. (1 файл : 1,38 МБ). — Санкт-Петербург, 2016. — Загл. с титул. экрана. — Свободный доступ из сети Интернет (чтение, печать, копирование). — Текстовый файл. — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v16-2230.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v16-2230>.
| Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2016
|
Quarter 4
|
November
|
3
|
0
|
4
|
0
|
7
|
|
December
|
6
|
0
|
16
|
0
|
22
|
|
Year 2017
|
Quarter 1
|
January
|
0
|
0
|
4
|
0
|
4
|
|
February
|
0
|
0
|
1
|
0
|
1
|
|
March
|
6
|
0
|
8
|
0
|
14
|
|
Quarter 2
|
April
|
4
|
0
|
13
|
0
|
17
|
|
May
|
7
|
0
|
25
|
0
|
32
|
|
June
|
2
|
0
|
49
|
0
|
51
|
|
Quarter 3
|
July
|
5
|
0
|
15
|
0
|
20
|
|
August
|
2
|
0
|
17
|
0
|
19
|
|
September
|
0
|
0
|
15
|
0
|
15
|
|
Quarter 4
|
October
|
1
|
0
|
21
|
0
|
22
|
|
November
|
2
|
0
|
20
|
0
|
22
|
|
December
|
3
|
0
|
16
|
0
|
19
|
|
Year 2018
|
Quarter 1
|
January
|
1
|
0
|
18
|
0
|
19
|
|
February
|
0
|
0
|
16
|
0
|
16
|
|
March
|
0
|
0
|
24
|
0
|
24
|
|
Quarter 2
|
April
|
3
|
0
|
21
|
0
|
24
|
|
May
|
6
|
0
|
35
|
0
|
41
|
|
June
|
2
|
0
|
54
|
0
|
56
|
|
Quarter 3
|
July
|
3
|
0
|
17
|
0
|
20
|
|
August
|
1
|
0
|
28
|
0
|
29
|
|
September
|
6
|
0
|
22
|
0
|
28
|
|
Quarter 4
|
October
|
2
|
0
|
12
|
0
|
14
|
|
November
|
0
|
0
|
13
|
0
|
13
|
|
December
|
3
|
0
|
21
|
0
|
24
|
|
Year 2019
|
Quarter 1
|
January
|
1
|
0
|
15
|
0
|
16
|
|
February
|
2
|
0
|
20
|
0
|
22
|
|
March
|
0
|
0
|
21
|
0
|
21
|
|
Quarter 2
|
April
|
5
|
0
|
26
|
0
|
31
|
|
May
|
0
|
0
|
29
|
0
|
29
|
|
June
|
1
|
0
|
35
|
0
|
36
|
|
Quarter 3
|
July
|
0
|
0
|
10
|
0
|
10
|
|
August
|
1
|
0
|
21
|
0
|
22
|
|
September
|
2
|
0
|
19
|
0
|
21
|
|
Quarter 4
|
October
|
3
|
0
|
32
|
0
|
35
|
|
November
|
1
|
0
|
22
|
0
|
23
|
|
December
|
2
|
0
|
25
|
0
|
27
|
|
Year 2020
|
Quarter 1
|
January
|
0
|
0
|
8
|
0
|
8
|
|
Total
|
86
|
0
|
788
|
0
|
874
|
