Плященко, Ульяна Димитриевна. Пути повышения качества сервиса в индустрии гостеприимства [Электронный ресурс]: выпускная квалификационная работа бакалавра: 43.03.01 - Сервис ; 43.03.01_01 - Сервис в гостиничном и ресторанном бизнесе / У. Д. Плященко; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. О. В. Ильина ; консультант по нормоконтролю М. Л. Макаревич. — Электрон. текстовые дан. (1 файл : 923 Кб). — Санкт-Петербург, 2018. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v18-4846.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v18-4846>. — <URL:http://elib.spbstu.ru/dl/2/rev/v18-4846-o.pdf>.
|
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2018
|
Quarter 4
|
November
|
2
|
0
|
1
|
0
|
3
|
|
December
|
0
|
0
|
7
|
0
|
7
|
|
Year 2019
|
Quarter 1
|
January
|
3
|
0
|
9
|
0
|
12
|
|
February
|
3
|
0
|
4
|
0
|
7
|
|
March
|
6
|
0
|
9
|
0
|
15
|
|
Quarter 2
|
April
|
9
|
0
|
10
|
0
|
19
|
|
May
|
7
|
0
|
10
|
0
|
17
|
|
June
|
4
|
0
|
6
|
0
|
10
|
|
Quarter 3
|
July
|
0
|
0
|
6
|
0
|
6
|
|
August
|
4
|
0
|
4
|
0
|
8
|
|
September
|
3
|
0
|
3
|
0
|
6
|
|
Quarter 4
|
October
|
0
|
0
|
2
|
0
|
2
|
|
November
|
1
|
0
|
6
|
0
|
7
|
|
December
|
1
|
0
|
2
|
0
|
3
|
|
Year 2020
|
Quarter 1
|
January
|
0
|
0
|
7
|
0
|
7
|
|
February
|
3
|
0
|
7
|
0
|
10
|
|
March
|
2
|
0
|
4
|
0
|
6
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
1
|
0
|
0
|
0
|
1
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
1
|
0
|
0
|
0
|
1
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
2
|
0
|
2
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
0
|
0
|
1
|
0
|
1
|
|
May
|
1
|
0
|
1
|
0
|
2
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
1
|
0
|
1
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
2
|
0
|
0
|
0
|
2
|
|
December
|
1
|
0
|
0
|
0
|
1
|
|
Year 2022
|
Quarter 1
|
January
|
1
|
0
|
1
|
0
|
2
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
1
|
0
|
0
|
0
|
1
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
2
|
1
|
2
|
0
|
5
|
|
Year 2023
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
1
|
0
|
1
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2024
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
0
|
0
|
1
|
0
|
1
|
|
Total
|
58
|
1
|
107
|
0
|
166
|
