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Table of Contents
- Contents
- 1 Introduction
- 2 Organizational learning in tourism crisis management: An experience from Malaysia
- 3 Crisis knowledge in tourism: Types, flows, and governance
- 4 COVID-19 impact on the human aspect of organizational culture and learning: The case of the Greek hospitality industry
- 5 Learning from a cascading crisis: A framework for crisis learning stewardship
- 6 An organizational learning model for crisis management in tourism and hospitality
- 7 Foresight thinking and organizational learning: Scenario planning as a DMO crisis management tool
- 8 Barriers to organizational learning: The case of Mexico and COVID-19
- 9 Institutionalization of organizational learning frameworks in tourism crisis management
- 10 Crisis and organizational learning: The hidden links between aviation and hospitality industry
- 11 Crisis management and organizational learning: The case of Denizli’s hotels
- 12 Revisiting tourism crisis management practice: Learning from COVID-19 in Spain
- 13 Crisis communication and organizational learning: A case study of the 2010 New York city bed bug crisis
- 14 Tourism supply chain knowledge management in the pandemic era
- 15 Conclusion
- Contributors
- Index
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