Избранная библиография

Предлагаемая библиография охватывает все основные темы, связанные с оценкой качества сервисов университетских библиотек, в течение последних 20 лет. Она включает также некоторые публикации до 1976 года и те статьи, посвященные работе публичных библиотек, которые авторы посчитали важными в свете рассматриваемых в Руководстве проблем.

Руководства и справочники

The Effective Academic Library: A Framework for Evaluating the Performance of UK Academic Libraries / A Consultative Report to the HEFCE, SHEFC, HEFCW and DENI by the Joint Funding Councils' Ad Hoc Group on Performance Indicators for Libraries. - London, 1995.
ISO / CD 11620.2: 1995. Information and Documentation - Library Performance Indicators.
Keys to Success: Performance Indicators for Public Libraries / A Manual of Performance Measures and Indicators Developed by King Research Ltd. - London: HMSO, 1990. - (Library Information Series ; 18).
Library Performance Indicators: Client Safisfaction; Document Delivery; Availability of Soudht Materials/ Council of Australian University Librarians. - Richmond: CAVAL Ltd, 1995 (three floppy disks).
Nick Moor. Measuring the Performance of Public Libraries / Prepared by Nick Moore for the General Information Programme and UNISIST. - Paris: UNESCO, 1989.
Output Measures for Public Libraries: A Manual of Standardized Procedures / Prepared for the Public Library Development Project by Nancy A. VanHouse, Mary Jo Lynch, Charles R. McClure, Douglas L. Zweizig, Eleanor Jo Rodger. - 2nd ed. - Chicago: American Library Association, 1987.
Performance Indicators for University Libraries: A Practical Guide / Standing Committee of National and University Libraries: Advisory Committee on Performance Indicators . - London: Sconul, 1992.
John Sumsion. Practical Performance Indicators. - 1992: Documenting the Citizens'Charter Consultation for U.K. Public Libraries with Examples of Pis and Surveys in Use. - Loughborough: Library and Information Statistics Unit, 1993. - (LISU Occassional Paper ; No. 5).
John Sumsion, Suzanne Ward. Performance Indicators and Library Management Models. - Office of the European Communities, 1995 (EUR 16448EN).
Nancy A. VanHouse, Beth T. Well, Charles R. McClure. Measuring Academic Library Performance: A Practical Approach. - Chicago: American Libr. Assoc., 1990.

Библиография

John Aanonson. A Comparison of Keyword Subject Searching on Six British University Opacs // Online Review. – 1987. – 11. – p. 303 - 313.
Christine Abboth. Performance Indicators in a Quality Context // Law Librarian. 1994. – 25. – p. 205 – 208.
Christine Abboth. Performance Measurement in Library and Information Services. - London: Aslib, 1994.
Christine Abboth. What Does Good Look Like?: The Adoption of Performance Indicators at Aston University Library and Information Services // British Journal of Academic Librarianship. – 1990. – 5. – p. 79 – 94.
Academic Library Management: Edited Papers of a British Council Sponsored Course, 15 - 27 January 1989, Birmingham / Ed. by Maurice B. Line. - London: Library Association, 1990.
W. Agular. The Application of Relative Use and Interlibrary Demand in Collection Development // Collection Development. – 1986. – 8. –p. 15 – 24.
Ann Allar, Kathy J. Reynolds. Problems: A Model for Analysis and Resolution // Journal of Academic Librarianship. – 1983. – 9. – p. 83 – 88.
Noreen S. Alldredge. The Preparation of Guidelines for Evaluating Performance of Vendors for In-printMonographs // Issues in Acquisitions: Programms and Evaluation / Ed. by Sul H. Lee. - Ann Arbor, Michigan, 1984. – p. 1-10.
John Alread. The Evaluation of Academic Library Services// Management Issues in Academic Libraries: Proceedings of the Joint Annual Study Conference, Chester, 1-4 April 1985. - London, 1986. – p. 22 – 31.
Donna Alsbury. Vendor Performance Evaluation as a Model for Evaluating Acquisitions //Acquisitions Librarian. – 1991. – 6. –p. 93 – 103.
E. Altman. A Data Gathering and Instructional Manual for Performance Measures in Public Libraries. - Chicago: Celadon Press, 1976.
Ellen Altman. Reflections on Performance Measures Fifteen Years Later // Library Performance, Accountability and Responsiveness: Essays in Honor of Ernest R. DeProspo / Ed. By Charles C.Curran and F. William Summers. - Norwood, N. J.: Ablex, 1990. – p. 1 – 16.
American Library Association. Collection Management and Development Committee and the Acquisitions Committee, Resource Section, Resources and Technical Services Division: Guide to Performance Evaluation of Library Materials Vendors. - Chicago: American Library Association, 1988. - (Acquisitions guidelines; 5)
Judy Andersson. Have Users Changed Their Style? A Survey of CD-ROM vs. OPAC Product Usage // RQ. – 1995. –34. – p. 362 – 368.
William Andersson. Evolution of Library and Information Services for Special Groups: The Role of Performance Review and the Use // INSPEL. – 1991. – 25. –p. 37 – 46.
Melvon L. Ankeny. Evaluating End-user Services: Success or Satisfaction? // Journal of Academic Librarianship. – 1991. – 16. – p. 352 – 356.
Lisa J. Aren, Susan J. Webreck. Costing Library Operations - A Bibliography // Collection Building. – 1987. – 8. – p. 23 – 28.
Anthony J. Arthur. Collection Management: An Australian Project // Australian Academic and Research Libraries. – 1986. – 17. – p. 29 – 38.
Lee Ash. Old Dog; No Tricks: Perceptions of the Qualitative Analysis of Book Collections // Library Trends. – 1985. – 33. – p. 385 – 395.
Henric Aslund. Oppeltider/Service: Rapport fran biblioleksundersfikniiigeii vid Slockholms universitelsbibliotek den 14-20 november 1994. - Stockholm: Universitetsbibliotek, 1994.
Mary Auckland. Performance Measurement in Academic Libraries: Report on a Workshop held by the Section of University Libraries and other General Research Libraries at the 55th IFLA Council and General Conference in Paris, August 1989 // Outlook on Research Libraries. – 1989. –11. – p. 3 – 6.
William H. Axford. Performance Measurement Revisited //: College and Research Libraries. – 1973. – 34. – p. 249 – 257.
Harry Bach. Scientific Literature Use: A Survey // Special Libraries. – 1957. – 48.–p. 466.
Bill Bailey. The "55 Percent Rule" Revisited // Journal of Academic Librarianship. – 1987. – 13. – p. 280 – 281.
Sharon L. Baker. Problem Solving through Experimental Research: The Need for Better Controls // Library Trends. – 1989. – 38. – p. 204 – 214.
Domenica M. Barbuto, Elena E. Cevallos. The Delivery of Reference Services in a CD-ROM LAN Environ­ment: A Case Study // RQ. – 1994. – 34. – p. 60 – 76.
Josehp W. Barker. Random Vendor Assignment in Vendor Performance Evaluation // Library Acquisitions: Practice and Theory. – 1986. – 10. – p. 265 – 280.
Aiala Barr, Herbert S. Sichel.> A Bivariate Model to Predict Library Circulation // Journal of the American Society for Information Science. – 1991. – 42. – p. 546 – 553.
Deboragh K. Barreau. Using Performance Measures to Implement an Online Catalog // Library Resources and Technical Services. – 1992. – 32. – p. 312 – 322.
Susanne Baumann. An Application of Davis' "Model for a Vendor Study" // Library Acquisitions: Practice and Theory. – 1984. – 8. –p. 83 – 90.
Susanne Baumann. An Extended Application ofDavis' "Model for a Vendor Study" // Library Acquisitions: Practice and Theory. – 1985. – 9. – p. 317 – 329.
W.J.Baumol. M. Marcus. Economics of Academic Libraries. - Washington, D.C.: American Council of Education, 1973.
David Bawden. User-oriented Evaluation of Information Systems and Services. - Aldershot: Gowcr, 1990. – 209p.
William L. Beck, Mashal Nolf. The Process and Value of Self-study in a Medium-sized University Library // College and Research Libraries. – 1992. – 53. –p. 150 – 162.
Jamshid Behesti, Jean Tague. Morse's Markov Model of Book Use Revisited // Journal of the American Society for Information Science. – 1984. – 35. – p. 259 – 267.
R. Beniam, R. R. Powell. Success in Answering Reference Questions: Two Studies. - Metuchen, N.J.: Scarecrow Press, 1987.
B. C. Bennion, S. Karchamroon. Multivariate Regression Models for Estimating Journal Usefulness in Physics // Journal of Documentation. – 1984. – 40. –p. 217 – 227.
Doug R. Berdie, John F. Andersson, Marcha A. Niebuhr. Questionnaires: Design and Use. - 2nd ed. -Metuchen, N.J.: Scarecrow Press, 1986.
Marilyn Berger, Jane Davin. Serials Evaluation: An Innovative Approach // Special Libraries. – 1990. – 81. – p. 183 – 188.
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D. A. Betts, R. Hargrave. How Many Books? - Bradford: MCB Publications, 1982.
Vaughar P. Birbeck, Kenneth A. Whittaker. Room for Improvement: An Unobtrusive Testing of British Public Library Reference Service // Public Library Journal. – 1987. – 2. – p. 55 – 60.
Helle Bjarho. Cost Finding and Performance Measures in ILL Management // Interlending and Document Supply. – 1994. – 22. – p. 8 – 11.
John Blagden, J. Harrington. How Good Is Your Library?: A Review of Approaches to the Evaluation of Library and Information Services. - London: ASLIB, 1990.
John Blagden. Performance Assessment - The How and the What // Do We Really Need Libraries?: Proceedings of the First Joint Library Association Cranfield Institute of Technology Conference on Performance Assessment / Ed. by John Blagden. -Cranfield, 1983. – p. 1 – 8.
John Blagden. Some Thoughts on Use and Users // IATUL Quarterly. – 1988. – 2. –p. 125 – 134.
R.N.Bland. The College Textbook as a Tool for Collection Evaluation, Analysis, and Retrospective Collection Development // Library Acquisitions: Practice and Theory. – 1980. – 4. – p. 193 – 197.
Ian Bloor. "Keys to Success": A User's Guide // Public Library Journal.– 1990. – 4. – p. 133 – 144.
Ian Bloor. Performance Indicators and Decision Support Systems for Libraries: A Practical Application of "Keys to Success". - London: British Library, 1991 . - (British Library Research Paper; 93).
Peter te Boekhorst. Leistungsmessung in wissenschaftlichen Bibliotheken: Neue Initiativeii // Nachrichten fur Dokumentation. – 1995. – 46. – p. 121 – 126.
Peter te Boekhorst. Measuring Quality: The IFLA Guidelines for Performance Measurement in Academic Libraries //IFLA Journal. – 1995. – 21. – p. 278 – 281.
Peter te Boekhorst. Methoden der Leistungsmessung in Bibliotheken: die DurchfiihrungeinerVerfiigbarkeits-studio an der UB Miinster // Bibliothek. Forschung und Praxis. – 1992. – 16. – p. 153 – 161.
Peter te Boekhorst, Rosvitha Poll. Beschaffungsgeschwindigkeit: Leistungsmessung auf dcm Gebiet der Erwerbung // Bibliotheken, Service fur die Zukuuft / 5. Dt. BibliothekskongreC, 83. Deutscher Bibliothekartag in Leipzig 1993. Hartwig Lohse (Ed.). - Frankfurt/Main: Klostermann, 1994. - (Zeitschrift fiir Bibliothekswesen und Bibliographic: Sonderheft ; 58). – p. 123 – 137.
M.R. Bommer. The Development of a Management System for Effective Decision Making and Planning in a University Library. - Philadelphia: University of Pennsylvania, Wharton School of Finance and Commerce, 1973.
George S. Bonn. Evaluation of the Collection // Library Trends. – 1973. – 22. – p. 265 – 304.
Abraham Bookstein, A. Lindsay. Questionnaire Ambiguity: A Rasch Scaling Model Analysis // Library Trends. – 1989. – 38. – p. 215 – 236.
Abraham Bookstein. Questionnaire Research in a Library Setting // Journal of Academic Librarianship. – 1985. – 11. – p. 24 – 28.
Abraham Bookstein. Sources of Error in Library Questionnaires // Library Research. – 1982. – 4. – p. 85 – 94.
C. Borkowsky, M.J. Macleod. The Implications of Some Recent Studies of Library Use // Scholarly Publishing. – 1979. – 11. – p. 3 – 24.
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C.P.Bourne, J. Robinson. SDI Citation Checking as a Measure of the Performance of Library Document Delivery Systems. - Berkeley, Cal,: University of California at Berkeley, Institute of Library Research, 1973.
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Y.M. Braunstein . Costs and Benefits of Library Information: The User Point of View //Library Trends. – 1979. –28. – p. 79 – 87.
Lynne Brindley. Performance Measurement: Can You Manage without It? Summing up // British Journal of Academic Librarianship. – 1989. – 4. – p. 121 – 126.
Lynne J. Brindley. Library Development Plans: A Case Study; Aston University Library and Information Services // British Journal of Academic Librarianship. – 1990. – 5. – p. 155 – 158.
William A. Britten, Judith D. Webster. Comparing Characteristics of Highly Circulated Titles for Demand-driven Collection Development In: College and Research Libraries. – 1992. – 53. – p. 239 – 248.
Elaine Broadbent. A Study of the Use of the Subject Catalog, Marriott Library, University of Utah // Cataloging and Classification Quarterly. – 1984. – 4. – p. 75 – 83.
Robert N. Broadus. Use Studies of Library Collections // Library Resources and Technical Services. – 1980. – 24. – p. 317 – 324.
B. C. Brookes. Obsolescence of Special Library Periodicals: Sampling Errors and Utility Contours // Journal of the American Society for Information Science. – 1970. – 21. – p. 320 – 329.
B. C. Brookes. The Growth, Utility, and Obsolescence of Scientific Periodical Literature // Journal of Documentation. – 1970. – 26. – p. 283 – 294.
Peter Brophy. Management Information and Decision Support Systems in Libraries. - Aldershot: Gower, 1986.
Peter Brophy. The Mission of the Academic Library // British Journal of Academic Librarianship. – 1991. – 6. – p. 135 – 147.
Peter Brophy. Performance Measurement in Academic Libraries: A Polytechnic Perspective // British Journal of Academic Librarianship. – 1989. – 4. – p. 99 – 110.
Peter Brophy and Kate Coulling. Quality Management for Information and Library Managers. - Aldershot:Gower, 1996.
J. Broude. Journal Selection in an Academic Environment: A Comparison of Faculty and Librarian Choices // Serials Librarian. – 1978. – 3. – p. 147 – 166.
Barry Brown. Triage Assessment and Management Measures for Access Services // Collection Management. – 1992. – 17. – p. 217 – 235.
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L.C.B.Brown. Vendor Evaluation // Collection Management. – 1995. – 19. – p. 47 – 56.
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Philip Bryant. Performance Measures for National Bibliographic Services // Alexandria. – 1989. – 1. – p. 27 – 35.
Harald Buch, Peter te Boekhorst. Benutzerzufriedenheit: Umfrage in der Universitat- und Landesbibliothek Munster // Bibliotheksdienst. – 1996. – 30. – (to be published).
Michael K. Buckland. Book Availability and the Library User. - New York: Pergamon, 1975.
Michael K. Buckland, A. Hindle. Loan Policies, Duplication and Availability // Planning Library Services; Proceedings of a Research Seminar Held at the University of Lancaster 9-11 July 1969 / Ed. by A. G. Mackenzie and I. M. Stuart. - Lancaster, 1969. – p. 1 – 16.
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Michael K. Buckland. An Operations Research Study of a Variable Loan and Duplication Policy at the University of Lancaster // Library Quarterly. – 1972. – 42. – p. 97 – 106.
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