Ватолкина, Н. Ш. Формирование структурно-атрибутивной модели качества электронных услуг на основе систематизации потребительских свойств / Н. Ш. Ватолкина, М. В. Кузнецов. — 1 файл : 362 Кб. — DOI 10.18721/JE.12303. — Текст: электронный // Научно-технические ведомости Санкт-Петербургского государственного политехнического университета. Сер. : Экономические науки = St. Petersburg state polytechnical university journal. Economics: научное издание / М-во образования и науки Российской Федерации. – 2019. – Т. 12, № 3. — Загл. с титул. экрана. — Электронная версия печатной публикации. — Свободный доступ из сети Интернет (чтение, печать, копирование). — <URL:http://elib.spbstu.ru/dl/2/j19-448.pdf>. — <URL:http://dx.doi.org/10.18721/JE.12303>.
|
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2019
|
Quarter 4
|
December
|
10
|
0
|
6
|
0
|
16
|
|
Year 2020
|
Quarter 1
|
January
|
1
|
0
|
1
|
0
|
2
|
|
February
|
4
|
0
|
17
|
0
|
21
|
|
March
|
14
|
0
|
7
|
0
|
21
|
|
Quarter 2
|
April
|
5
|
0
|
0
|
0
|
5
|
|
May
|
3
|
0
|
0
|
0
|
3
|
|
June
|
2
|
0
|
0
|
0
|
2
|
|
Quarter 3
|
July
|
2
|
0
|
0
|
0
|
2
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
1
|
0
|
0
|
0
|
1
|
|
Quarter 4
|
October
|
3
|
0
|
2
|
0
|
5
|
|
November
|
1
|
0
|
4
|
0
|
5
|
|
December
|
2
|
0
|
6
|
0
|
8
|
|
Year 2021
|
Quarter 1
|
January
|
3
|
0
|
4
|
0
|
7
|
|
February
|
2
|
0
|
1
|
0
|
3
|
|
March
|
1
|
0
|
2
|
0
|
3
|
|
Quarter 2
|
April
|
1
|
0
|
2
|
0
|
3
|
|
May
|
0
|
0
|
3
|
0
|
3
|
|
June
|
2
|
0
|
1
|
0
|
3
|
|
Quarter 3
|
July
|
4
|
0
|
3
|
0
|
7
|
|
August
|
3
|
0
|
2
|
0
|
5
|
|
September
|
3
|
0
|
6
|
0
|
9
|
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
|
November
|
0
|
0
|
1
|
0
|
1
|
|
December
|
0
|
0
|
1
|
0
|
1
|
|
Year 2022
|
Quarter 1
|
January
|
2
|
0
|
3
|
0
|
5
|
|
February
|
1
|
0
|
1
|
0
|
2
|
|
March
|
3
|
0
|
3
|
0
|
6
|
|
Quarter 2
|
April
|
0
|
0
|
5
|
0
|
5
|
|
May
|
2
|
0
|
1
|
0
|
3
|
|
June
|
0
|
0
|
2
|
0
|
2
|
|
Quarter 3
|
July
|
4
|
0
|
1
|
0
|
5
|
|
August
|
7
|
0
|
3
|
0
|
10
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
|
November
|
4
|
0
|
1
|
0
|
5
|
|
December
|
8
|
0
|
3
|
0
|
11
|
|
Year 2023
|
Quarter 1
|
January
|
1
|
0
|
2
|
0
|
3
|
|
February
|
0
|
0
|
1
|
0
|
1
|
|
March
|
1
|
0
|
2
|
0
|
3
|
|
Quarter 2
|
April
|
0
|
0
|
5
|
0
|
5
|
|
May
|
4
|
0
|
3
|
0
|
7
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
2
|
0
|
2
|
|
August
|
4
|
0
|
2
|
0
|
6
|
|
September
|
1
|
0
|
1
|
0
|
2
|
|
Quarter 4
|
October
|
5
|
0
|
4
|
0
|
9
|
|
November
|
2
|
0
|
4
|
0
|
6
|
|
December
|
2
|
0
|
1
|
0
|
3
|
|
Year 2024
|
Quarter 1
|
January
|
0
|
0
|
2
|
0
|
2
|
|
February
|
0
|
0
|
5
|
0
|
5
|
|
March
|
1
|
0
|
2
|
0
|
3
|
|
Quarter 2
|
April
|
4
|
0
|
9
|
0
|
13
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
Total
|
125
|
0
|
137
|
0
|
262
|
