Крышан, Лев Павлович. Резервы и механизмы повышения качества банковских услуг [Электронный ресурс]: магистерская диссертация: 27.04.02 / Л. П. Крышан; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. Э. В. Сычева. — Электрон. текстовые дан. (1 файл : 1,09 Мб). — Санкт-Петербург, 2017. — Загл. с титул. экрана. — Свободный доступ из сети Интернет (чтение). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v17-6829.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v17-6829>.
| Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2017
|
Quarter 4
|
November
|
9
|
0
|
0
|
0
|
9
|
|
December
|
28
|
0
|
0
|
0
|
28
|
|
Year 2018
|
Quarter 1
|
January
|
12
|
0
|
0
|
0
|
12
|
|
February
|
2
|
0
|
0
|
0
|
2
|
|
March
|
16
|
0
|
0
|
0
|
16
|
|
Quarter 2
|
April
|
15
|
0
|
0
|
0
|
15
|
|
May
|
20
|
0
|
0
|
0
|
20
|
|
June
|
14
|
0
|
0
|
0
|
14
|
|
Quarter 3
|
July
|
6
|
0
|
0
|
0
|
6
|
|
August
|
8
|
0
|
0
|
0
|
8
|
|
September
|
15
|
0
|
0
|
0
|
15
|
|
Quarter 4
|
October
|
6
|
0
|
0
|
0
|
6
|
|
November
|
8
|
0
|
0
|
0
|
8
|
|
December
|
7
|
0
|
0
|
0
|
7
|
|
Year 2019
|
Quarter 1
|
January
|
7
|
0
|
0
|
0
|
7
|
|
February
|
6
|
0
|
0
|
0
|
6
|
|
March
|
11
|
0
|
0
|
0
|
11
|
|
Quarter 2
|
April
|
3
|
0
|
0
|
0
|
3
|
|
May
|
7
|
0
|
0
|
0
|
7
|
|
June
|
4
|
0
|
0
|
0
|
4
|
|
Quarter 3
|
July
|
7
|
0
|
0
|
0
|
7
|
|
August
|
2
|
0
|
0
|
0
|
2
|
|
September
|
4
|
0
|
0
|
0
|
4
|
|
Quarter 4
|
October
|
3
|
0
|
0
|
0
|
3
|
|
November
|
3
|
0
|
0
|
0
|
3
|
|
December
|
5
|
0
|
0
|
0
|
5
|
|
Year 2020
|
Quarter 1
|
January
|
4
|
0
|
0
|
0
|
4
|
|
February
|
4
|
0
|
0
|
0
|
4
|
|
March
|
3
|
0
|
0
|
0
|
3
|
|
Quarter 2
|
April
|
1
|
0
|
0
|
0
|
1
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
Total
|
240
|
0
|
0
|
0
|
240
|
