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Крышан, Лев Павлович. Резервы и механизмы повышения качества банковских услуг [Электронный ресурс]: магистерская диссертация: 27.04.02 / Л. П. Крышан; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. Э. В. Сычева. — Электрон. текстовые дан. (1 файл : 1,09 Мб). — Санкт-Петербург, 2017. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v17-6829.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v17-6829>.

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Period Read Print Copy Open Total
Year 2017 Quarter 4 November 9 0 0 0 9
December 28 0 0 0 28
Year 2018 Quarter 1 January 12 0 0 0 12
February 2 0 0 0 2
March 16 0 0 0 16
Quarter 2 April 15 0 0 0 15
May 20 0 0 0 20
June 14 0 0 0 14
Quarter 3 July 6 0 0 0 6
August 8 0 0 0 8
September 15 0 0 0 15
Quarter 4 October 6 0 0 0 6
November 8 0 0 0 8
December 7 0 0 0 7
Year 2019 Quarter 1 January 7 0 0 0 7
February 6 0 0 0 6
March 11 0 0 0 11
Quarter 2 April 3 0 0 0 3
May 7 0 0 0 7
June 4 0 0 0 4
Quarter 3 July 7 0 0 0 7
August 2 0 0 0 2
September 4 0 0 0 4
Quarter 4 October 3 0 0 0 3
November 3 0 0 0 3
December 5 0 0 0 5
Year 2020 Quarter 1 January 4 0 0 0 4
February 4 0 0 0 4
March 3 0 0 0 3
Quarter 2 April 1 0 0 0 1
May 0 0 0 0 0
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
August 1 0 0 0 1
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 1 0 0 0 1
December 0 0 1 0 1
Year 2021 Quarter 1 January 0 0 0 0 0
February 0 0 0 0 0
March 0 0 1 0 1
Quarter 2 April 0 0 0 0 0
May 0 0 1 0 1
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 0 0 0 0 0
Year 2022 Quarter 1 January 0 0 0 0 0
February 0 0 0 0 0
March 0 0 0 0 0
Quarter 2 April 0 0 4 0 4
May 0 0 0 0 0
June 1 0 0 0 1
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 1 0 0 0 1
Year 2023 Quarter 1 January 0 0 0 0 0
February 0 0 0 0 0
March 0 0 0 0 0
Quarter 2 April 0 0 0 0 0
May 0 0 0 0 0
June 0 0 2 0 2
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 0 0 0 0 0
Year 2024 Quarter 1 January 0 0 0 0 0
February 0 0 0 0 0
March 0 0 0 0 0
Quarter 2 April 0 0 1 0 1
May 0 0 0 0 0
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 0 0 0 0 0
Year 2025 Quarter 1 January 0 0 0 0 0
February 0 0 0 0 0
March 0 0 0 0 0
Quarter 2 April 0 0 0 0 0
May 0 0 1 0 1
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
Total 244 0 11 0 255