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Ловянников, Андрей Олегович. Исследование подходов к управлению взаимоотношениями с ключевыми клиентами [Электронный ресурс]: магистерская диссертация: 38.04.02 / А. О. Ловянников; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. Н. С. Лукашевич. — Электрон. текстовые дан. (1 файл : 1,61 Мб). — Санкт-Петербург, 2017. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v17-7005.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v17-7005>.

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Period Read Print Copy Open Total
Year 2017 Quarter 4 December 6 0 11 0 17
Year 2018 Quarter 1 January 19 0 12 0 31
February 8 0 3 0 11
March 0 0 1 0 1
Quarter 2 April 1 0 7 0 8
May 5 0 16 0 21
June 6 0 22 0 28
Quarter 3 July 1 0 4 0 5
August 0 0 12 0 12
September 5 0 13 0 18
Quarter 4 October 4 0 7 0 11
November 1 0 5 0 6
December 1 0 6 0 7
Year 2019 Quarter 1 January 3 0 9 0 12
February 0 0 8 0 8
March 4 0 11 0 15
Quarter 2 April 2 0 12 0 14
May 2 0 33 0 35
June 1 0 19 0 20
Quarter 3 July 2 0 6 0 8
August 0 0 4 0 4
September 1 0 4 0 5
Quarter 4 October 1 0 7 0 8
November 2 0 5 0 7
December 2 0 22 0 24
Year 2020 Quarter 1 January 0 0 17 0 17
February 3 0 22 0 25
March 3 0 8 0 11
Quarter 2 April 0 0 0 0 0
May 0 0 0 0 0
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 1 0 1
December 0 0 0 0 0
2021 Quarter 1 January 0 0 0 0 0
February 0 0 0 0 0
March 0 0 0 0 0
Quarter 2 April 0 0 0 0 0
May 0 0 0 0 0
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 0 0 0 0 0
Year 2022 Quarter 1 January 0 0 2 0 2
February 0 0 0 0 0
March 0 0 1 0 1
Quarter 2 April 0 0 0 0 0
May 0 0 0 0 0
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 0 0 0 0 0
Year 2023 Quarter 1 January 0 0 0 0 0
February 0 0 0 0 0
March 0 0 3 0 3
Quarter 2 April 0 0 1 0 1
May 0 0 1 0 1
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 0 0 0 0 0
Year 2024 Quarter 1 January 0 0 0 0 0
February 0 0 0 0 0
March 0 0 0 0 0
Quarter 2 April 0 0 2 0 2
May 0 0 0 0 0
Total 83 0 317 0 400