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Косенкова, Екатерина Игоревна. Разработка критериев и оценка качества услуг в мировых гостиничных цепях [Электронный ресурс]: выпускная квалификационная работа бакалавра: 43.03.01 - Сервис ; 43.03.01_01 - Сервис в гостиничном и ресторанном бизнесе / Е. И. Косенкова; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; науч. рук. Т. С. Хныкина ; консультант по нормоконтролю М. Л. Макаревич. — Электрон. текстовые дан. (1 файл : 1,24 Мб). — Санкт-Петербург, 2018. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/v18-4865.pdf>. — <URL:http://doi.org/10.18720/SPBPU/2/v18-4865>. — <URL:http://elib.spbstu.ru/dl/2/rev/v18-4865-o.pdf>.

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Period Read Print Copy Open Total
Year 2018 Quarter 4 November 1 0 0 0 1
December 2 0 8 0 10
Year 2019 Quarter 1 January 2 0 6 0 8
February 6 0 6 0 12
March 6 0 8 0 14
Quarter 2 April 2 0 9 0 11
May 4 0 21 0 25
June 3 0 7 0 10
Quarter 3 July 4 0 3 0 7
August 3 0 8 0 11
September 3 0 4 0 7
Quarter 4 October 1 0 7 0 8
November 1 0 7 0 8
December 1 0 5 0 6
Year 2020 Quarter 1 January 1 0 23 0 24
February 0 0 14 0 14
March 2 0 4 0 6
Quarter 2 April 0 0 2 0 2
May 0 0 0 0 0
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 0 0 0 0 0
Year 2021 Quarter 1 January 0 0 0 0 0
February 0 0 0 0 0
March 0 0 0 0 0
Quarter 2 April 0 0 1 0 1
May 1 0 1 0 2
June 0 0 2 0 2
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 0 0 0 0 0
Year 2022 Quarter 1 January 1 0 0 0 1
February 1 0 0 0 1
March 0 0 0 0 0
Quarter 2 April 0 0 0 0 0
May 0 0 0 0 0
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 0 0 0 0 0
Year 2023 Quarter 1 January 0 0 1 0 1
February 0 0 0 0 0
March 0 0 0 0 0
Quarter 2 April 0 0 0 0 0
May 0 0 1 0 1
June 0 0 0 0 0
Quarter 3 July 0 0 0 0 0
August 0 0 0 0 0
September 0 0 0 0 0
Quarter 4 October 0 0 0 0 0
November 0 0 0 0 0
December 0 0 0 0 0
Year 2024 Quarter 1 January 0 0 2 0 2
February 0 0 0 0 0
March 0 0 0 0 0
Quarter 2 April 0 0 0 0 0
May 0 0 0 0 0
Total 45 0 150 0 195