Андреева, Дарья Сергеевна. Разработка карты путешествия потребителя для продвижения образовательных услуг [Электронный ресурс]: выпускная квалификационная работа бакалавра: направление 38.03.02 Менеджмент ; образовательная программа 38.03.02_08 Маркетинг = Customer journey map development for the promotion of educational services / Д. С. Андреева; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; научный руководитель Д. В. Тихонов ; консультант по нормоконтролю А. В. Трыков. — Санкт-Петербург, 2019. — 1 файл : 2,0 Мб. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение). — <URL:http://elib.spbstu.ru/dl/3/2019/vr/vr19-1023.pdf>. — <URL:http://elib.spbstu.ru/dl/3/2019/vr/rev/vr19-1023-o.pdf>. — <URL:http://elib.spbstu.ru/dl/3/2019/vr/rev/vr19-1023-a.pdf>. — DOI 10.18720/SPBPU/3/2019/vr/vr19-1023. — Текст + Текст
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Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2020
|
Quarter 4
|
November
|
2
|
0
|
0
|
0
|
2
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
3
|
0
|
0
|
0
|
3
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
3
|
0
|
0
|
0
|
3
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
|
November
|
1
|
0
|
0
|
0
|
1
|
|
December
|
2
|
0
|
0
|
0
|
2
|
|
Year 2022
|
Quarter 1
|
January
|
1
|
0
|
0
|
0
|
1
|
|
February
|
1
|
0
|
0
|
0
|
1
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
4
|
0
|
0
|
0
|
4
|
|
May
|
13
|
0
|
0
|
0
|
13
|
|
June
|
3
|
0
|
0
|
0
|
3
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2023
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
3
|
0
|
0
|
0
|
3
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
2
|
0
|
0
|
0
|
2
|
|
December
|
2
|
0
|
0
|
0
|
2
|
|
Year 2024
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
2
|
0
|
0
|
0
|
2
|
|
Quarter 2
|
April
|
1
|
0
|
0
|
0
|
1
|
|
May
|
3
|
0
|
0
|
0
|
3
|
|
Total
|
47
|
0
|
0
|
0
|
47
|
