Маркович, Никита Александрович. Повышение удовлетворенности потребителей в системе менеджмента качества предприятия торговли: выпускная квалификационная работа бакалавра: направление 38.03.06 «Торговое дело» ; образовательная программа 38.03.06_01 «Организация и управление бизнесом в сфере торговли» = Improvement of customer satisfaction in the quality management system of the trade enterprise / Н. А. Маркович; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли ; научный руководитель Г. Г. Чаргазия ; консультант по нормоконтролю Б. М. Лямин. — Санкт-Петербург, 2020. — 1 файл (0,9 Мб). — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/3/2020/vr/vr20-3515.pdf>. — <URL:http://elib.spbstu.ru/dl/3/2020/vr/rev/vr20-3515-o.pdf>. — <URL:http://elib.spbstu.ru/dl/3/2020/vr/rev/vr20-3515-a.pdf>. — DOI 10.18720/SPBPU/3/2020/vr/vr20-3515. — Текст
| Period | Read | Copy | Open | Total | |||
|---|---|---|---|---|---|---|---|
| Year 2020 | Quarter 3 | September | 2 | 0 | 0 | 0 | 2 |
| Quarter 4 | October | 1 | 0 | 0 | 0 | 1 | |
| November | 0 | 0 | 0 | 0 | 0 | ||
| December | 0 | 0 | 0 | 0 | 0 | ||
| Year 2021 | Quarter 1 | January | 0 | 0 | 1 | 0 | 1 |
| February | 2 | 0 | 2 | 0 | 4 | ||
| March | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 2 | April | 1 | 0 | 0 | 0 | 1 | |
| May | 0 | 0 | 0 | 0 | 0 | ||
| June | 1 | 0 | 0 | 0 | 1 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 0 | 0 | 0 | 0 | 0 | ||
| September | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
| November | 0 | 0 | 0 | 0 | 0 | ||
| December | 1 | 0 | 0 | 0 | 1 | ||
| Year 2022 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
| February | 0 | 0 | 0 | 0 | 0 | ||
| March | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 2 | April | 1 | 0 | 0 | 0 | 1 | |
| May | 0 | 0 | 0 | 0 | 0 | ||
| June | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 0 | 0 | 0 | 0 | 0 | ||
| September | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
| November | 1 | 0 | 0 | 0 | 1 | ||
| December | 0 | 0 | 0 | 0 | 0 | ||
| Year 2023 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
| February | 0 | 0 | 0 | 0 | 0 | ||
| March | 1 | 0 | 0 | 0 | 1 | ||
| Quarter 2 | April | 0 | 0 | 0 | 0 | 0 | |
| May | 0 | 0 | 0 | 0 | 0 | ||
| June | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 0 | 0 | 0 | 0 | 0 | ||
| September | 1 | 0 | 0 | 0 | 1 | ||
| Quarter 4 | October | 2 | 0 | 0 | 0 | 2 | |
| November | 0 | 0 | 0 | 0 | 0 | ||
| December | 0 | 0 | 0 | 0 | 0 | ||
| Year 2024 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
| February | 0 | 0 | 0 | 0 | 0 | ||
| March | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 2 | April | 1 | 0 | 0 | 0 | 1 | |
| May | 0 | 0 | 0 | 0 | 0 | ||
| June | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 1 | 0 | 0 | 0 | 1 | ||
| September | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
| Total | 16 | 0 | 3 | 0 | 19 | ||