Степанова, Анастасия Александровна. Разработка комплекса мер по повышению качества обслуживания пассажиров аэропорта (на примере ООО «Воздушные Ворота Северной Столицы»): выпускная квалификационная работа бакалавра: направление 38.03.02 «Менеджмент» ; образовательная программа 38.03.02_09 «Международная логистика» = The development of a set of measures to improve the quality of passenger services at the airport (in terms of LLC “Northern Capital Gateway”) / А. А. Степанова; Санкт-Петербургский политехнический университет Петра Великого, Институт промышленного менеджмента, экономики и торговли; научный руководитель З. Л. Симакова; консультант по нормоконтролю Н. С. Алексеева. — Санкт-Петербург, 2020. — 1 файл (1,6 Мб). — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/3/2020/vr/vr20-3764.pdf>. — <URL:http://elib.spbstu.ru/dl/3/2020/vr/rev/vr20-3764-o.pdf>. — <URL:http://elib.spbstu.ru/dl/3/2020/vr/rev/vr20-3764-a.pdf>. — DOI 10.18720/SPBPU/3/2020/vr/vr20-3764. — Текст
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Period
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Read
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Print
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Copy
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Open
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Total
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Year 2021
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Quarter 1
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March
|
1
|
0
|
0
|
0
|
1
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
1
|
0
|
0
|
0
|
1
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2022
|
Quarter 1
|
January
|
2
|
0
|
0
|
0
|
2
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
5
|
1
|
0
|
0
|
6
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
2
|
0
|
0
|
0
|
2
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2023
|
Quarter 1
|
January
|
1
|
0
|
0
|
0
|
1
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
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Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
3
|
1
|
0
|
0
|
4
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
1
|
0
|
0
|
0
|
1
|
|
December
|
1
|
0
|
0
|
0
|
1
|
|
Year 2024
|
Quarter 1
|
January
|
1
|
0
|
0
|
0
|
1
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
1
|
0
|
0
|
0
|
1
|
|
Total
|
19
|
2
|
0
|
0
|
21
|
