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Table Card RUSMARC
Title: TYRANNY OF METRICS.
Creators: MULLER JERRY Z.
Collection: Электронные книги зарубежных издательств; Общая коллекция
Subjects: Organizational effectiveness — Measurement.; Performance standards.; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; EBSCO eBooks
Document type: Other
File type: PDF
Language: English
Rights: Доступ по паролю из сети Интернет (чтение, печать, копирование)
Record key: on1097665213

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Table of Contents

  • Title
  • Copyright
  • Dedication
  • CONTENTS
  • Introduction
  • I THE ARGUMENT
    • 1 The Argument in a Nutshell
    • 2 Recurring Flaws
  • II THE BACKGROUND
    • 3 The Origins of Measuring and Paying for Performance
    • 4 Why Metrics Became So Popular
    • 5 Principals, Agents, and Motivation
    • 6 Philosophical Critiques
  • III THE MISMEASURE OF ALL THINGS? Case Studies
    • 7 Colleges and Universities
    • 8 Schools
    • 9 Medicine
    • 10 Policing
    • 11 The Military
    • 12 Business and Finance
    • 13 Philanthropy and Foreign Aid
  • EXCURSUS
    • 14 When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage
  • IV CONCLUSIONS
    • 15 Unintended but Predictable Negative Consequences
    • 16 When and How to Use Metrics: A Checklist
  • Acknowledgments
  • Notes
  • Index

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