Details
| Title | Advances in marketing, customer relationship management, and e-services (AMCRMES) book series. — Customer satisfaction and sustainability initiatives in the fourth industrial revolution |
|---|---|
| Other creators | Silvestri Cecilia ; Piccarozzi Michela ; Aquilani Barbara |
| Collection | Электронные книги зарубежных издательств ; Общая коллекция |
| Subjects | Consumer satisfaction. ; Consumption (Economics) — Environmental aspects. ; Sustainable development. ; EBSCO eBooks |
| Document type | Other |
| File type | |
| Language | English |
| Rights | Доступ по паролю из сети Интернет (чтение, печать, копирование) |
| Record key | on1110672086 |
| Record create date | 7/24/2019 |
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| Group | Anonymous |
|---|---|
| Network | Internet |
"This book links together three highly relevant topics in the business of modern economy-innovation, customer satisfaction, and sustainability-and analyzes their synergies"--Provided by publisher.
| Network | User group | Action |
|---|---|---|
| ILC SPbPU Local Network | All |
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| Internet | Authorized users SPbPU |
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| Internet | Anonymous |
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- Cover
- Title Page
- Copyright Page
- Book Series
- Editorial Advisory Board
- Table of Contents
- Detailed Table of Contents
- Preface
- Acknowledgment
- Chapter 1: Industry 4.0 in the Context of the Triple Bottom Line of Sustainability
- Chapter 2: How Industry 4.0 Changes the Value Co-Creation Process
- Chapter 3: Achieving Environmental Sustainability Through Industry 4.0 Tools
- Chapter 4: Renewable Energy and Economic Growth
- Chapter 5: Innovative Business Models in Digital Firms
- Chapter 6: Environmental Sustainability to Support Competitiveness
- Chapter 7: Sustainable Innovation in Fashion Products
- Chapter 8: Life Cycle Management and Sharing Economy
- Chapter 9: B Corp Certification for a Circular Economy Approach and a Sustainable Pathway
- Chapter 10: Ecodesign Strategies and Customer Value
- Chapter 11: The Importance of Consumer Perception of Corporate Social Responsibility to Meet the Need for Sustainable Consumption
- Chapter 12: The Effect of Packaging Material on Consumer Evaluation and Choice
- Chapter 13: The Evolution of Fast Food in a Customer-Driven Era
- Chapter 14: Consumer Behavior
- Chapter 15: Millennial's Involvement in Corporate Social Responsibility
- Compilation of References
- About the Contributors
- Index
