Учватова, Анастасия Александровна. Разработка рекомендаций по совершенствованию системы взаимодействия с клиентами ИП Мусаллямова Г.В. [Электронный ресурс]: бакалаврская работа / А. А. Учватова; Санкт-Петербургский политехнический университет Петра Великого, Инженерно-экономический институт, Предпринимательство и коммерция. — Электрон. текстовые дан. (1 файл : 1,10 МБ). — Санкт-Петербург, 2015. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/7455.pdf>.
| Period | Read | Copy | Open | Total | |||
|---|---|---|---|---|---|---|---|
| Year 2015 | Quarter 4 | October | 9 | 0 | 8 | 0 | 17 |
| November | 7 | 0 | 12 | 0 | 19 | ||
| December | 7 | 0 | 4 | 0 | 11 | ||
| Year 2016 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
| February | 5 | 0 | 1 | 0 | 6 | ||
| March | 9 | 0 | 6 | 0 | 15 | ||
| Quarter 2 | April | 4 | 0 | 6 | 0 | 10 | |
| May | 4 | 0 | 5 | 0 | 9 | ||
| June | 9 | 0 | 3 | 0 | 12 | ||
| Quarter 3 | July | 1 | 0 | 3 | 0 | 4 | |
| August | 2 | 0 | 0 | 0 | 2 | ||
| September | 1 | 0 | 1 | 0 | 2 | ||
| Quarter 4 | October | 6 | 0 | 11 | 0 | 17 | |
| November | 0 | 0 | 2 | 0 | 2 | ||
| December | 1 | 0 | 2 | 0 | 3 | ||
| Year 2017 | Quarter 1 | January | 2 | 0 | 2 | 0 | 4 |
| February | 2 | 0 | 0 | 0 | 2 | ||
| March | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 2 | April | 0 | 0 | 0 | 0 | 0 | |
| May | 5 | 0 | 8 | 0 | 13 | ||
| June | 0 | 0 | 3 | 0 | 3 | ||
| Quarter 3 | July | 1 | 0 | 3 | 0 | 4 | |
| August | 3 | 0 | 3 | 0 | 6 | ||
| September | 1 | 0 | 5 | 0 | 6 | ||
| Quarter 4 | October | 1 | 0 | 7 | 0 | 8 | |
| November | 2 | 0 | 4 | 0 | 6 | ||
| December | 3 | 0 | 6 | 0 | 9 | ||
| Year 2018 | Quarter 1 | January | 2 | 0 | 4 | 0 | 6 |
| February | 1 | 0 | 4 | 0 | 5 | ||
| March | 0 | 0 | 7 | 0 | 7 | ||
| Quarter 2 | April | 3 | 0 | 5 | 0 | 8 | |
| May | 4 | 0 | 16 | 0 | 20 | ||
| June | 2 | 0 | 37 | 0 | 39 | ||
| Quarter 3 | July | 1 | 0 | 10 | 0 | 11 | |
| August | 1 | 0 | 23 | 0 | 24 | ||
| September | 4 | 0 | 21 | 0 | 25 | ||
| Quarter 4 | October | 1 | 0 | 23 | 0 | 24 | |
| November | 0 | 0 | 11 | 0 | 11 | ||
| December | 2 | 0 | 21 | 0 | 23 | ||
| Year 2019 | Quarter 1 | January | 3 | 0 | 21 | 0 | 24 |
| February | 0 | 0 | 11 | 0 | 11 | ||
| March | 1 | 0 | 14 | 0 | 15 | ||
| Quarter 2 | April | 2 | 0 | 12 | 0 | 14 | |
| May | 3 | 0 | 13 | 0 | 16 | ||
| June | 7 | 0 | 18 | 0 | 25 | ||
| Quarter 3 | July | 0 | 0 | 6 | 0 | 6 | |
| August | 0 | 0 | 10 | 0 | 10 | ||
| September | 2 | 0 | 18 | 0 | 20 | ||
| Quarter 4 | October | 1 | 0 | 21 | 0 | 22 | |
| November | 0 | 0 | 30 | 0 | 30 | ||
| December | 1 | 0 | 27 | 0 | 28 | ||
| Year 2020 | Quarter 1 | January | 0 | 0 | 19 | 0 | 19 |
| February | 0 | 0 | 14 | 0 | 14 | ||
| March | 5 | 0 | 17 | 0 | 22 | ||
| Quarter 2 | April | 4 | 0 | 1 | 0 | 5 | |
| May | 1 | 0 | 0 | 0 | 1 | ||
| June | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 0 | 0 | 0 | 0 | 0 | ||
| September | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
| November | 0 | 0 | 1 | 0 | 1 | ||
| December | 0 | 0 | 0 | 0 | 0 | ||
| 2021 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
| February | 0 | 0 | 0 | 0 | 0 | ||
| March | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 2 | April | 0 | 0 | 0 | 0 | 0 | |
| May | 0 | 0 | 0 | 0 | 0 | ||
| June | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 0 | 0 | 0 | 0 | 0 | ||
| September | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
| November | 0 | 0 | 0 | 0 | 0 | ||
| December | 0 | 0 | 0 | 0 | 0 | ||
| 2022 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
| February | 0 | 0 | 0 | 0 | 0 | ||
| March | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 2 | April | 0 | 0 | 0 | 0 | 0 | |
| May | 0 | 0 | 0 | 0 | 0 | ||
| June | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 0 | 0 | 0 | 0 | 0 | ||
| September | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
| November | 0 | 0 | 0 | 0 | 0 | ||
| December | 0 | 0 | 0 | 0 | 0 | ||
| Year 2023 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
| February | 0 | 0 | 0 | 0 | 0 | ||
| March | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 2 | April | 0 | 0 | 0 | 0 | 0 | |
| May | 0 | 0 | 0 | 0 | 0 | ||
| June | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
| August | 0 | 0 | 0 | 0 | 0 | ||
| September | 0 | 0 | 0 | 0 | 0 | ||
| Quarter 4 | October | 1 | 0 | 0 | 0 | 1 | |
| November | 0 | 0 | 0 | 0 | 0 | ||
| December | 0 | 0 | 0 | 0 | 0 | ||
| Total | 137 | 0 | 540 | 0 | 677 | ||