Писарева, Елена Анатольевна. Совершенствование системы контроля качества IT услуг в сервисной компании [Электронный ресурс]: дипломный проект / Е. А. Писарева; Санкт-Петербургский политехнический университет Петра Великого, Инженерно-экономический институт, Кафедра "Экономика и менеджмент в энергетике". — Электрон. текстовые дан. (1 файл : 1,41 МБ). — Санкт-Петербург, 2015. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/8783.pdf>.
Period | Read | Copy | Open | Total | |||
---|---|---|---|---|---|---|---|
Year 2015 | Quarter 4 | December | 2 | 0 | 2 | 0 | 4 |
Year 2016 | Quarter 1 | January | 8 | 0 | 15 | 0 | 23 |
February | 3 | 0 | 5 | 0 | 8 | ||
March | 14 | 0 | 7 | 0 | 21 | ||
Quarter 2 | April | 3 | 0 | 11 | 0 | 14 | |
May | 3 | 0 | 23 | 0 | 26 | ||
June | 3 | 0 | 31 | 0 | 34 | ||
Quarter 3 | July | 3 | 0 | 17 | 0 | 20 | |
August | 3 | 0 | 8 | 0 | 11 | ||
September | 7 | 0 | 3 | 0 | 10 | ||
Quarter 4 | October | 4 | 0 | 5 | 0 | 9 | |
November | 8 | 0 | 15 | 0 | 23 | ||
December | 9 | 0 | 29 | 0 | 38 | ||
Year 2017 | Quarter 1 | January | 2 | 0 | 5 | 0 | 7 |
February | 5 | 0 | 2 | 0 | 7 | ||
March | 4 | 0 | 7 | 0 | 11 | ||
Quarter 2 | April | 2 | 0 | 5 | 0 | 7 | |
May | 2 | 0 | 15 | 0 | 17 | ||
June | 1 | 0 | 13 | 0 | 14 | ||
Quarter 3 | July | 5 | 0 | 26 | 0 | 31 | |
August | 0 | 0 | 35 | 0 | 35 | ||
September | 2 | 0 | 22 | 0 | 24 | ||
Quarter 4 | October | 4 | 0 | 28 | 0 | 32 | |
November | 1 | 0 | 26 | 0 | 27 | ||
December | 1 | 0 | 31 | 0 | 32 | ||
Year 2018 | Quarter 1 | January | 1 | 0 | 27 | 0 | 28 |
February | 0 | 0 | 37 | 0 | 37 | ||
March | 4 | 0 | 41 | 0 | 45 | ||
Quarter 2 | April | 2 | 0 | 44 | 0 | 46 | |
May | 3 | 0 | 59 | 0 | 62 | ||
June | 0 | 0 | 59 | 0 | 59 | ||
Quarter 3 | July | 3 | 0 | 19 | 0 | 22 | |
August | 4 | 0 | 29 | 0 | 33 | ||
September | 3 | 0 | 29 | 0 | 32 | ||
Quarter 4 | October | 2 | 0 | 33 | 0 | 35 | |
November | 0 | 0 | 33 | 0 | 33 | ||
December | 1 | 0 | 24 | 0 | 25 | ||
Year 2019 | Quarter 1 | January | 4 | 0 | 32 | 0 | 36 |
February | 0 | 0 | 23 | 0 | 23 | ||
March | 0 | 0 | 27 | 0 | 27 | ||
Quarter 2 | April | 2 | 0 | 30 | 0 | 32 | |
May | 2 | 0 | 28 | 0 | 30 | ||
June | 1 | 0 | 37 | 0 | 38 | ||
Quarter 3 | July | 2 | 0 | 25 | 0 | 27 | |
August | 2 | 0 | 25 | 0 | 27 | ||
September | 1 | 0 | 32 | 0 | 33 | ||
Quarter 4 | October | 0 | 0 | 25 | 0 | 25 | |
November | 0 | 0 | 26 | 0 | 26 | ||
December | 0 | 0 | 26 | 0 | 26 | ||
Year 2020 | Quarter 1 | January | 1 | 0 | 17 | 0 | 18 |
February | 0 | 0 | 18 | 0 | 18 | ||
March | 7 | 0 | 12 | 0 | 19 | ||
Quarter 2 | April | 2 | 0 | 0 | 0 | 2 | |
May | 2 | 0 | 0 | 0 | 2 | ||
June | 0 | 0 | 0 | 0 | 0 | ||
Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
August | 0 | 0 | 0 | 0 | 0 | ||
September | 0 | 0 | 0 | 0 | 0 | ||
Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
November | 0 | 0 | 0 | 0 | 0 | ||
December | 1 | 0 | 0 | 0 | 1 | ||
Year 2021 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
February | 1 | 0 | 0 | 0 | 1 | ||
March | 0 | 0 | 0 | 0 | 0 | ||
Quarter 2 | April | 1 | 0 | 0 | 0 | 1 | |
May | 0 | 0 | 0 | 0 | 0 | ||
June | 0 | 0 | 0 | 0 | 0 | ||
Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
August | 0 | 0 | 0 | 0 | 0 | ||
September | 0 | 0 | 0 | 0 | 0 | ||
Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
November | 0 | 0 | 0 | 0 | 0 | ||
December | 0 | 0 | 0 | 0 | 0 | ||
Year 2022 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
February | 0 | 0 | 0 | 0 | 0 | ||
March | 0 | 0 | 0 | 0 | 0 | ||
Quarter 2 | April | 0 | 0 | 0 | 0 | 0 | |
May | 0 | 0 | 0 | 0 | 0 | ||
June | 2 | 0 | 0 | 0 | 2 | ||
Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
August | 0 | 0 | 1 | 0 | 1 | ||
September | 0 | 0 | 0 | 0 | 0 | ||
Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
November | 1 | 0 | 0 | 0 | 1 | ||
December | 0 | 0 | 0 | 0 | 0 | ||
Year 2023 | Quarter 1 | January | 0 | 0 | 0 | 0 | 0 |
February | 0 | 0 | 0 | 0 | 0 | ||
March | 0 | 0 | 1 | 0 | 1 | ||
Quarter 2 | April | 0 | 0 | 0 | 0 | 0 | |
May | 0 | 0 | 0 | 0 | 0 | ||
June | 1 | 0 | 0 | 0 | 1 | ||
Quarter 3 | July | 0 | 0 | 0 | 0 | 0 | |
August | 0 | 0 | 0 | 0 | 0 | ||
September | 0 | 0 | 0 | 0 | 0 | ||
Quarter 4 | October | 0 | 0 | 0 | 0 | 0 | |
November | 0 | 0 | 0 | 0 | 0 | ||
December | 0 | 0 | 0 | 0 | 0 | ||
Total | 155 | 0 | 1,205 | 0 | 1,360 |