Белов, Антон Алексеевич. Разработка автоматизированного рабочего места руководителя контакт-центра ПАО «Ростелеком» [Электронный ресурс]: дипломный проект / А. А. Белов; Санкт-Петербургский политехнический университет Петра Великого, Инженерно-экономический институт. — Электрон. текстовые дан. (1 файл : 1,74 МБ). — Санкт-Петербург, 2015. — Загл. с титул. экрана. — Доступ по паролю из сети Интернет (чтение, печать, копирование). — Adobe Acrobat Reader 7.0. — <URL:http://elib.spbstu.ru/dl/2/8857.pdf>.
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Period
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Read
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Print
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Copy
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Open
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Total
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|
Year 2016
|
Quarter 1
|
January
|
10
|
0
|
8
|
0
|
18
|
|
February
|
16
|
0
|
23
|
0
|
39
|
|
March
|
9
|
0
|
5
|
0
|
14
|
|
Quarter 2
|
April
|
2
|
0
|
9
|
0
|
11
|
|
May
|
3
|
0
|
1
|
0
|
4
|
|
June
|
4
|
0
|
2
|
0
|
6
|
|
Quarter 3
|
July
|
3
|
0
|
1
|
0
|
4
|
|
August
|
9
|
0
|
8
|
0
|
17
|
|
September
|
4
|
0
|
4
|
0
|
8
|
|
Quarter 4
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October
|
8
|
0
|
3
|
0
|
11
|
|
November
|
5
|
0
|
10
|
0
|
15
|
|
December
|
2
|
0
|
8
|
0
|
10
|
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Year 2017
|
Quarter 1
|
January
|
2
|
0
|
4
|
0
|
6
|
|
February
|
1
|
0
|
2
|
0
|
3
|
|
March
|
7
|
0
|
4
|
0
|
11
|
|
Quarter 2
|
April
|
3
|
0
|
3
|
0
|
6
|
|
May
|
7
|
0
|
8
|
0
|
15
|
|
June
|
4
|
0
|
10
|
0
|
14
|
|
Quarter 3
|
July
|
3
|
0
|
15
|
0
|
18
|
|
August
|
2
|
0
|
14
|
0
|
16
|
|
September
|
1
|
0
|
3
|
0
|
4
|
|
Quarter 4
|
October
|
6
|
0
|
5
|
0
|
11
|
|
November
|
1
|
0
|
4
|
0
|
5
|
|
December
|
4
|
0
|
3
|
0
|
7
|
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Year 2018
|
Quarter 1
|
January
|
2
|
0
|
2
|
0
|
4
|
|
February
|
1
|
0
|
3
|
0
|
4
|
|
March
|
0
|
0
|
3
|
0
|
3
|
|
Quarter 2
|
April
|
2
|
0
|
4
|
0
|
6
|
|
May
|
5
|
0
|
4
|
0
|
9
|
|
June
|
1
|
0
|
7
|
0
|
8
|
|
Quarter 3
|
July
|
5
|
0
|
0
|
0
|
5
|
|
August
|
9
|
0
|
10
|
0
|
19
|
|
September
|
1
|
0
|
4
|
0
|
5
|
|
Quarter 4
|
October
|
2
|
0
|
1
|
0
|
3
|
|
November
|
1
|
0
|
3
|
0
|
4
|
|
December
|
6
|
0
|
3
|
0
|
9
|
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Year 2019
|
Quarter 1
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January
|
0
|
0
|
5
|
0
|
5
|
|
February
|
2
|
0
|
6
|
0
|
8
|
|
March
|
3
|
0
|
8
|
0
|
11
|
|
Quarter 2
|
April
|
1
|
0
|
2
|
0
|
3
|
|
May
|
4
|
0
|
13
|
0
|
17
|
|
June
|
0
|
0
|
10
|
0
|
10
|
|
Quarter 3
|
July
|
2
|
0
|
4
|
0
|
6
|
|
August
|
1
|
0
|
4
|
0
|
5
|
|
September
|
1
|
0
|
14
|
0
|
15
|
|
Quarter 4
|
October
|
1
|
0
|
16
|
0
|
17
|
|
November
|
0
|
0
|
15
|
0
|
15
|
|
December
|
1
|
0
|
20
|
0
|
21
|
|
Year 2020
|
Quarter 1
|
January
|
1
|
0
|
13
|
0
|
14
|
|
February
|
13
|
0
|
25
|
0
|
38
|
|
March
|
8
|
0
|
13
|
0
|
21
|
|
Quarter 2
|
April
|
3
|
0
|
0
|
0
|
3
|
|
May
|
0
|
0
|
0
|
0
|
0
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
1
|
0
|
1
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2021
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
0
|
0
|
2
|
0
|
2
|
|
June
|
0
|
0
|
1
|
0
|
1
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
0
|
0
|
0
|
0
|
0
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Year 2022
|
Quarter 1
|
January
|
0
|
0
|
0
|
0
|
0
|
|
February
|
0
|
0
|
0
|
0
|
0
|
|
March
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 2
|
April
|
0
|
0
|
0
|
0
|
0
|
|
May
|
1
|
0
|
1
|
0
|
2
|
|
June
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 3
|
July
|
0
|
0
|
0
|
0
|
0
|
|
August
|
0
|
0
|
0
|
0
|
0
|
|
September
|
0
|
0
|
0
|
0
|
0
|
|
Quarter 4
|
October
|
0
|
0
|
0
|
0
|
0
|
|
November
|
1
|
0
|
0
|
0
|
1
|
|
December
|
0
|
0
|
0
|
0
|
0
|
|
Total
|
194
|
0
|
374
|
0
|
568
|
